David Crocker Email & Phone Number

Guatemala

Panama & Costa Rica

• Leading the execution and optimization of the Network Mobile Core projects across all the company's operations. In the areas of Circuit Switch, Packet CORE, CORE IMS, VAS, OSS and Charging System for 3G, LTE and 5G technologies.• Define PMO process, KPI's and reports, optimizing outcomes by analyzing financial data, identifying risks and opportunities, and communicating status to stakeholders. Financial Analysis for CAPEX/OPEX and change request, applying financial analysis tools, to ensure accuracy and maintain financial control. Collaborated with project managers, finance teams, and other stakeholders to ensure alignment and drive successful outcomes.• Operators: +Móvil Panama, Liberty CR.

Caribbean

Management of VoLTE/VoWifi Projects for Flow (Jamaica, Barbados, Monserrat) and BTC (Bahamas). Management of CORE Projects for UTS (Bonaire, Curacao, French St. Martin, Saba, St. Eustatius, St. Maarten). Project Management Activities:Leads each project and/or release through Cisco's project life cycle processes. Ensures that the project has completed the relevant gate requirements and that deliverables have been properly reviewed by stakeholders. Leads and advocates PMI best practices of Integration, Scope, Time, Quality, Communication, Risk and Procurement Management.Operators: FLOW, BTC, UTS.

Guatemala, Guatemala, Guatemala

General Manager of Visdom Invest, S.A. a Home service contractor (Civil Work, Electricity, Structured Cabling and LAN Networks) and Project Management consultant services . My principal focus was on sales and leading the evaluation of new investment opportunities. Projecting profits, return on investment, and risks. Additionally, I was in charge that the company complies with all the legal requirements for its functionality. Main activities:- Commercial Manager.- Planning, organization and general supervision of the activities carried out by the company.- Administration of the entity's resources.- Manage the relationship with our business partners.- Strategic management of the organization and acting both as a leader within the company, and as a spokes person outside it.- Make critical decisions, especially when it comes to matters central or vital to the organization.- Lead the evaluation of new investment opportunities. Projecting profits, return on investment, and risks.

Region Central America & Caribbean

Responsible for Program of Central America (Guatemala, El Salvador, Honduras) & Caribbean (Puerto Rico and Domincan Republic) for CLARO Account.The Program Manager (PgM) role is for complex business that requires a significant level of coordination and oversight. The PgM formulate, organize and monitor interconnected projects. Deciding on suitable execution strategies and objectives aligning with overall business goals align with the direction of the MCD, managing the end to end program delivery and ensures Account Performance and Visibility. - Ensure effective delivery (cost, schedule, quality).- Resourced correctly, appropriately, timely.- Manage risks, issues, quality, change management, entitlement quality control, SLAs. - Actively engaged in the account level Service Sales & Delivery pipeline status reviews. - Advise on scope & LOE within services contracts and proposals during pre-sales phase with SVT.- Conducts profitability analysis (what if views).- Performs investment tracking (upside, risks).- Maintain best practices and methodology documentation, drive improvement.- Validates deliverables and documentation completion.- Report and manage success metrics.- Conduct operational metrics analysis (CSAT, CBU/CFU, etc.).- Establish process, standards, and governance.

Guatemala, Guatemala, Guatemala

Management of Packet CORE, Data Centers and Routing and Switching projects for CLARO Guatemala. Management of NSO SW develoment project for UNINET México.Project Management Activities:Leads each project and/or release through Cisco's project life cycle processes. Ensures that the project has completed the relevant gate requirements and that deliverables have been properly reviewed by stakeholders. Leads and advocates PMI best practices of Integration, Scope, Time, Quality, Communication, Risk and Procurement Management.

Region Latin America

SALES SERVICE MANAGER role - Job Stage 8.During around five years, I had an important role as part of the Sales Team CORE 3 in the process of sales and negotiation for Tenders of Key Deal Opportunities en Latin america. The Sales Services Manager (CFR) is focused on selling services.During this time I took the decisions of strategy for services and price definition and created the business case (including the cash flow projection) for approval of the bid margin by the business areas and and sponsors of the headquarters in Sweden.As part of tenders I used to participate in negotiation rounds and defense presentations of the bid to the customer. I had meetings with customer CTO, CMO, Technical Planning Managers and purchasing department.Review and analyze commitment letters and adjust bids within the Request for Quotation.Identify potential sales opportunities emerging from the execution of the contract.Governance and follow-up of approved early-start activities associated with the sales opportunity.The CFR is the responsibility to define with the support areas (Engagement Practice (EP), Competence Domains (CD), Sourcing, Supply, Project Management Office (PMO) and Local Delivery (LDO)) all the related with services contract strategy, services cost, and associated risk exposure.Responsible for defining the governance of the contract, including supply, service delivery and customer project planning and execution.Ensure alignment of contract governance set-up with the Ericsson financial-reporting and business-reporting requirements.Issue assignment specification for customer project planning and for customer project management.Contract handshake with the supply, service delivery and customer project management organizations.Monitor contract execution to ensure that all contractual obligations are fulfilled by Ericsson and the customer.Manage contract changes and/or amendments during the entire contract lifecycle.

Region Latin America

Job Stage 8.The Customer Project Manager (CPM) ensures that a contract for products and/or services is delivered to the satisfaction of the customer and Ericsson. To do this the CPM details and clarifies the project scope, secures the necessary resources and plans and monitors all necessary activities. During the project the CPM should normally be the lead person for add on sales opportunity generation. To be successful the CPM, depending on the project category and complexity, is an active participant in the Core 3 (Account Manager, Customer Solution Responsible, Contract Fulfillment Responsible) team and must engage with the Customer, Ericsson Regional Organization, 3rd party suppliers, Product development Units (PDU) and Ericsson Global Resource providers.Ensure that adequate cost and resource allocation for compliance to Group and local safety requirements are included in the project scope.Job Role Performance Metrics:- Project budget, time, consolidated unadjusted margin, working capital, Cash-flow metricsTypical Interfaces Internal: - Account Management (AM), Engagement Practice (EP), Competence Domains (CD), Business Units (BU’s including PDU, BL, SD&O), Sourcing, Supply, Project Management Office (PMO), Local Delivery (LDO), Finance, Occupational Health & Safety (OHS), Human Resource &Organization (HR&O).External: - Customers, Partners, 3rd Party Suppliers.Drive mainly type C and sometimes category D projects.

Region Latin America

Job Stage 7.As Customer Project Manager (CPM) is accountable for all activities in the Ericsson project model; responsibility for this includes monitoring and controlling project progress and deliveries, and focusing on the needs and priorities of the customer and other important projects stakeholders.Managing the project management activities in the analysis, planning, establishment (execution),realization (execution), handover (execution), and conclusion phase practicing the ten knowledge areas as defined in Project Management.Monitoring project financials in the system supported by Project Support Professional (PSP) and Business Controllers (BC), securing proper planning and tracking, to enable PMO to have clear visibility of project status and numbers.Enhance the organization's KPIs and business targets.Drive mainly type B and C projects.

Region Latin America

Job Stage 6. The Customer Project Manager (CPM) is totally responsible of manage the triple constrain (Time, Scope, Cost).Manage the customer relationship Project Planning.Manage resources of the project.Manage the project execution.Lead person for an add-on sales opportunity.Maintain feedback with the customer related to satisfaction.Responsible for Project Close.Drive mainly type A and B projects.

Region Central America & Caribbean

Project operation manager. Is the technical responsible of project deliverables. Manage the coordination and provide support to integration teams.Manage the project team.Maintain feedback with the customer related to satisfaction.

Region Central America & Caribbean

Coordinate the Authorized Services Providers (contractors).Coordinate implementation of Transmission.Responsible of quality control installation.Maintain feedback with the customer related to satisfaction

Guatemala, Guatemala, Guatemala

Primary responsibility of Account Manager is Business Development.Take the lead in the orchestration of engagements towards the customer, bringing appropriate team of Solution Architects that will together comprise the overall solution from opportunity identification through to contract closure.Participate with the Management Team in developing business plans and new sales initiatives.Building and managing relationships on multiple levels with key stakeholders in the organization as well as assigned markets.Efficient and prompt quoting of hardware, software and directly related services.Work proactively with internal organizations to align service and product areas to create and implement solutions that address specific customer requirements.Lead teams to identify, develop and successfully close new business opportunities.Lead proposal and quotation processes including active participation in pricing and costing discussions.Ability to listen to customer, act as trusted adviser, turn customer pain points into opportunities with quantified value and continuously participate as mentor to ongoing deliveries in which new business is constantly won.Uses formal and informal networks effectively. Promotes trust, integrity and organizational accountability.Seeks to improve and strengthen customer relationships. Acts as a customer consultant when appropriate. Assumes responsibility for customer issues and ensures availability to customer.Direct customer inquiries appropriately for technical resolution and action. Applies product/service knowledge to business situations.

Guatemala, Guatemala, Guatemala

Supervision of BSC installation.Coordination of Test Transmission team for GSM Network cells, at 900Mhz Network Project.

Guatemala, Guatemala, Guatemala

Teacher assistant of the following courses:Communications 2: Covers the following: PCM, DPCM and DM modulation, Study its noise signal relation NSR. Theory of information, Entropy and Codification.Electromagnetic theory 2: Covers the following: Maxwell equations, Wave equation, Loss Tangent, Skin Effect, Pointing vector, Power lines and Wave-Guide.

Guatemala, Guatemala, Guatemala

Supervisor of installation of tracking system (GPS) for a transport companies

Seregua - Guatemala City

University Intern. Responsible for testing the operation of electrical system, control modules, software and computer of the vehicles.

Doctor Of Philosophy - Phd, Projects Of Business Management And Executives Development, Doctor

Major, Lean Project Management

Specialization, Project Management & Formulation And Evaluation Of Investment Projects

Mba Executive In Finance, Business Administration & Finance, Master

ESI’s business and management programs are accredited by IACBE (http://iacbe.org). ESI and FRANKLIN UNIVERSITY, OH, USA.

Electronic Engineer, Telecommunications & Information Of Technology

Activities and Societies: IEEE

High School Diploma, High School Diploma With Technnical Specialization Of Digital Electronics And Microprocessors.