The Patient, Friendly, Reliable, and Honest Solution to Technology ProblemsONE ON ONE INSTRUCTION ID.ME VERIFICATION WINDOWS PC / APPLE / MACINTOSH / IPHONE / ANDROIDSLOW PERFORMANCE SETUP OR TROUBLESHOOT PRINTERS AND PERIPHERALSBACKUPS, SECURITY CHROMECAST, FIRESTICK, ROKU, SMART TVWIFI / INTERNET PROBLEMSHOME THEATERCRYPTO CURRENCY HARDWARE WALLET SETUP AND GUIDANCEHOME SECURITY MUSIC DEVICES / MP3MISC. ELECTRONIC EQUIPMENTELECTRONIC SHOPPING ADVICE

Energy efficiency analysis/research and database management

Diagnosed and repaired both Macintosh computers and Apple mobile devices and appliances in a high-volume Flagship store. Worked directly with customers to consult on usage issues and diagnose their hardware problems to recommend the best service solution for the customer. Responsible for documenting all work performed and maintained ticket databases to track repair statuses. Additionally meticulously documented issues in clear terms. Successfully completed close to 60,000 customer consultations/appointments and 30,000 repairs. Responsible for keeping the knowledge-base updated with new policies and procedures. Trained new hires on proper customer service and repair challenges so they could be prepared and provide superior service. Reviewed mobile applications for the internal employees which was circulated to multiple stores. Created promotions to increase sales of backup solutions and minimize data loss events. Contributed to improvement methods to streamline repair processes.

Worked at large venues such as Moscone Center, building and breaking down convention booths and displays, including LCD monitors, safe cabling, assembling large displays, setting up local networks and computers and kiosk machines. Participated in the breakdown after each convention or show. Worked at the large San Francisco hotels, building presentation rooms, setting up and breakdown of PA systems,projectors and screens, and multi-source equipment. Responsible for operations for the presentations and speakers

Performed online research of fortune 500 companies gathering various statistics, and maintained a data base for the information. Also participated in large direct mail campaigns, and documented the results

Represented Rosenvick as a onsite field agent supporting Goldmine CRM software at different client locations around the San Jose area . Supported various clients on setting up the CRM databases, customizing, usage problems, security, and backups.

Responsible for maintenance, updating, and repair of Windows PCs, and Windows NT networking in a real estate funding office. Ran advertising campaigns for the office. Built a computer which was used as a robocall machine and created the campaign that was used on the calls.

During a transition in the company, BroadBase was merging with KANA: Supported 175 engineers, and helped to consolidate workspaces, moved large amounts of computers, servers, printers and switches to new location. Setup all equipment at new location. Re-built server room and installed 2 servers

Worked in the San Mateo legal buildings supporting the municipal lawyers and county representatives with Windows PC computers, troubleshooting network connectivity issues, Lotus Notes usage problems, SQL databases, and end user questions. Also responsible for providing equipment, preparing and breaking down meeting rooms, and supporting teleconferences and presentations

Built out the network at this startup both physically building the server rooms and helped to setup and configure the network and individual workstations, acted as postmaster on UNIX based mail system, and also supported the internal employees and officers

Worked in a television studio building supporting all computer or equipment issues for all of the show producers, directors, engineers, and video and audio editors for what eventually became TECHTV / G4. Included were Windows PCs, Linux and Macintosh, AVID and Chiron stations, editing bay workstations, plus many untested computer projects used for the telecasts. Was first responder to 12 different telecasts for any problems on the sets or in the studios. Participated in planning meetings for Call For Help with Leo Laporte and The Screensavers, and appeared on the shows for segments demonstrating new technologies and equipment. Participated in planning, setup and breakdown of the first BattleBots broadcast as well.

Started as a worldwide technical phone support specialist assisting students who were attending online classes. Helped new students install class software, diagnosing and fixing any Windows/Macintosh issues, ensured they could log on successfully and fielded incoming calls. Recognized by the Tech Support department as a model employee for others to follow for success. .Received additional responsibilities as a Campus Systems Administrator, focusing on the 150 internal employees, and officers Supported all of the workstations, telecom setups and breakdowns, computers, printers, networks, connectivity, and any other equipment in the building. Promoted to System Administration Supervisor May 1998. Successfully built a team of technicians, and improving turn around times by 20% for support requests.

Beginning as a worldwide technical phone support specialist assisting students who were attending online classes. helped new students install the class software, diagnosing and fixing any Windows/Macintosh issues along the way, insured they could log on successfully to the school server, and also fielded incoming calls as well. I was recognized by the Tech Support department as a model employee and they looked to me as the model to follow for success.I received additional responsibilities as a Campus Systems Administrator, concentrating on the 150 internal employees, and officers instead of the external students, and supported all of the workstations, telecom setups and breakdowns, computers, printers, networks, connectivity, and any other equipment in the building. In May of 1998 I was promoted to System Administration Supervisor and I was successful building a team of technicians, and improving turn around times by 20% for support requests

Senior Salesperson for Electronics Department which included knowledge and sales of Windows and Macintosh computers, activating cellular telephones , portable radios and players like WalkMan, DiscMan, MiniDisc, SW radio, fax machines, home theater, 35mm cameras, instamatics, and polaroid, video cameras, VCRs, LaserDisc players, televisions, and binoculars

Responsible for administrating all in house repair services for Microsoft Solution Provider, and handled initial consultations with customers, performed repairs, and participated in creating advertising campaigns to foster new clients. Succeeded in improving incoming business revenue by 25%

Operated a Windows PC based computer sales and repair shop in Oakland, selling in the showroom, diagnosing computer problems , repairing , writing estimates for service, handling money , and balancing the shops books daily. Additionally worked in their Richmond based factory assembling brand new computers