David Dehaven Email & Phone Number

Fairfax, Va

Manage the FEMA Map Service Center process work flow with a focus of meeting the established program Service Level Agreement established by the client; Prepare Monthly performance reports; Review the quality of FEMA Flood Insurance Rate Maps and mapping products to verify they passed established quality control standards; Review established quality control processes; Update the FEMA Map Service Center data base with new and updated community map information.

Fairfax, Va.

Provided oversight of the process work flow for the FEMA Map Service Center with a focus of meeting the established program Service Level Agreement established by the client; Prepared Monthly performance reports; Reviewed the quality of FEMA Flood insurance maps and mapping products to verify they passed established quality control standards; Reviewed established quality control processes with a focus of assuring quality standards were being met; Developed Standard procedure documentation; Updated the FEMA Map Service Center data base with new and updated community map information.

Project Manager- Provided support to the FEMA Flood Insurance program by managing the activities of Records and Document Management team, overseeing their activities as it relates to the research, retrieval and conversion of archived hard copy hydraulic models and supporting engineering data into a digital records database and distributing the electronic data to internal and external customer’s throughout the United States

Provided project Management support to the FEMA Flood Insurance program by managing the activities of 26 records and document management personnel, overseeing their research, retrieval and distribution of Flood Insurance study data to internal and external customer’s throughout the United States Prepared and submitted monthly and quarterly activity and cost analysis reports to management Using Microsoft Project, tracked and reported monthly operational cost and performance statisticsConducted routine staff meetings targeted to solicit improved cost and performance efficiencies Created and Maintained Quality Management Plans for each processConducted yearly staff performance reviews