DIRECTOR OF OPERATIONS: Oversee full scope of the business including daily production & shipping schedules, Hiring and team development, product development, sales, & marketing, for rapidly growing wholesale manufacturer and distributor. Manage 12 employees and report to owner and CEO. Develop protocol and standards and streamline processes to improve efficiencies.Improved inventory management through vendor relations, cost negotiations, and inventory management software● Supply chain improvements through consolidating or sourcing regional suppliers● Successfully negotiated lower costs of all our raw inventory, packing supplies, and shipping rates● Effectively launch new inventory management software to track raw goods, shelf stock and replenishment needsEnhanced employee retention, accountability & productivity● Daily communication and interaction● Rewrote employee handbook and launched quarterly & annual reviews● Restructured production & shipping teams to better utilize talent and promote successIncrease production & shipping efficiencies and productivity by streamlining and standardizing processes● Determined & implemented production quotas by production stage● Reconfigured the warehouse layout to increase storage capacity & improve productivity● Through efficient planning and reorganization payroll costs have come down by 15%

Applied sales process acumen to create new client and market opportunities and business growth ideas. Built sales strategies and led nationwide team to exceed sales targets. Negotiated and closed agreements with high-value clients and delivered timely solutions to meet client needs. Tracked performance metrics for continual process improvement. Researched and delivered monthly, quarterly, and annual sales forecasts. Liaised with Marketing and Product Development departments to ensure brand and messaging consistency.Enhanced operational efficiency by streamlining and standardizing strategic programs during Covid-19● Integrated key skills in business development, consulting, and project management into new role descriptions● Wrote implementation strategy, secured leadership buy-in based on shared vision, and applied to team training● Liaised with other unit leads and team to monitor and refine plan to ensure smooth transition

Coordinated art studio, project managers, and Production and Fulfilment Teams to deliver products on time and under budget, exceeding designer expectations while growing GM. Ensured dozens of concurrent projects met multiple deadlines and customer objectives. Analyzed and applied Designer-supplied data to architectural plans, manufacturing specifications, and complex and abstract concepts to communicate tangible design possibilities. Built long-term relationships with designers via new client outreach and service to existing accounts. Exceeded designer expectations by facilitating on-time delivery and installation and staying within project budget● Researched regional artists, fabricators, and installers and negotiated timelines and budgets● Consolidated vendor, suppliers, and artists to achieve better pricing and improved GM ● Coordinate dozens of artists, fabricators, and installers to achieve project milestones and objectivesAdded $1M annual sustainable revenue stream by identifying student housing as market diversification opportunity● Built partnership with top student housing provider in region, offering abilities and success record to earn trust● Collaborated with architect firm, designer, and end user to achieve vision, sharing success with leadership● Secured all new business from novel client with market now 3rd highest priority segment at Grand ImageAdded $2M annual revenue and 52% GM by developing new territory● Research and qualify commercial architect and design firms for data-supported selection of new partners ● Establish work dynamics via presentations and design collaborations on regular territory visits● Partner with internal design/fabrication team and external artists to execute client vision

Conducted product selection, vendor research, and price and shipping negotiations. Recruited staff and built teams to deliver exemplary customer service. Co-founded association to collectively brand and market local merchants. Enacted media plan, successfully raising new brand profile. Exceeded first-year sales goal of $400K by capitalizing on untapped niche market of 1BR condo/apartment décor ● Developed business model of scaling modern furniture and décor to 1BR units and wrote business plan● Sold business model and budget to banks, landlords, construction companies, and vendors● Launched opening, optimized budget and resources to achieve $475K in sales during first yearStrengthened business relationship network by spearheading vendor-exclusive strategic sales program● Applied brand-loyal clientele expertise in identifying high-value vendors● Built trust and created relationship by demonstrating benefits of partnering

KEY ACCOUNT PROJECT MANAGER: Drove product development, inventory production, and sales for $20M Target account. Aligned business strategies with domestic and international partners to secure novel opportunities. Regulated changes in project scope, assessed risk, and devised preventive strategies and contingency plans. Improved brand reputation by remotely directing quality control for all overseas product development● Developed detailed Standard Operating Procedures to follow for sample development● Monitored action and advised key changes in daily communication with factories in China and Vietnam● Presented samples to buying teams in Hong Kong and Minneapolis offices following quarterly visits to factoriesStreamlined product management by initiating and filling single point-person role● Proposed primary contact role for consistency in product development, factory, buyer, and other logistics ● Liaised with buyers in building seasonal inventory and updated internal partners in regular communication● Standardized workflow for dozens of asynchronous projects throughout product lifecycle stages Raised Target Corp. business from $12M to $28M within 3 years by creating strategic business opportunities● Analyzed product gaps and identified potential to capture business from category buyer and seasonal buyers● Assessed buyers to gain full scope of need profiles including strengths, omissions, and inefficient activities● Scrutinized Target Corp opportunities: outbid competitor on strategic product line, gaining $7M in new business