David Dirksen Email & Phone Number

United States

Ames, Iowa, United States

• Be the primary link/contact between all the Parts & Service technical groups and product line management team (e.g. know the strategic product range plan, approved budget items, current/future product offering, status of items/projects, manage inclusion of technical teams/members at the proper times, etc).• Manage the Product Life Cycle spreadsheet (BETA) (includes revision cycle and update cycle)• Handle ordering of the new model year machines and coordinate to order new product machines within the GPD program lifecycle.• Identify and acquire the proper training aids for each of the facilities where training will be offered.• Develop training content (online, instructor led, shop activity books, etc);• Lead annual and new product specific internal trainings (trainers/support/field) and lead regular dealer network training; schedule it, present it; pull in resources, etc• Participate in EWTs and end of season reviews for assigned product line(s)• Be the go-to for TS/TI for reviews/help• Review new/MY TI document changes for functional data, schematic, etc;• Lead the development of Dynamic Descriptions to be published within service manuals and used for technical training; coordinate with the TI project manager.• Lead the creation of colored, dynamic, electrical/hydraulic drawings or animations to support descriptions to be used within SM for training purposes; supported by TI and training developers.• Assist PTS/TS/Flying Doctors on complicated cases; including field support as approved.• Participate in technical training classes, instructed by TT, to continue development of product knowledge and delivery quality• Obtain and distribute to TT/TS/PTS an accurate Model Year 3D model of assigned product lines, where available, for use in daily functions

Ames, Iowa, United States

• Identify opportunities globally for proactive downtime reduction using data trends with a focus on HHP Tractors.• Develop contact triggers to notify CNH Industrial and its Dealers of critical service opportunities.• Provide expert technical advice based on data from machine performance monitoring to dealership service departments.• Work with technical publications to create diagnostic packages related to developed triggers.• Utilize the Universal Control Room, telematics portals, and THD data to deliver solutions to dealers and customers.• Collaborate with global counterparts as well as the brand and digital groups to align and share strategies.

Ames, Ia

• Lead and represent Voice of the Customer (VOC) initiatives for product field quality and reliability issues by identifying, clarifying, and defining improvement opportunities supported with facts and real data through end-user information gathered in ASIST, direct dealer/customer interaction and other forms of customer feedback.• Ensure the overall support of Level 1 Technical Help Desk agents to ensure timely diagnostic and resolution response.• Execute relevant internal and external communication to assist in resolving field issues at all stages of the Current Product Management (CPM) process from identification and containment to resolution and campaign.• Maintain and distribute field quality and reliability reports to keep the platform stakeholders up-to-date of the latest field issues for full factual decision making and prioritization.• Provide technical data and various product and production updates to level 1 agents and field personal to maintain consistent problem resolution for dealers and customers while maintaining consistent feedback.• Interface directly with customers and dealers to resolve issues and gather technical data for the CPM team.• Lead, plan and facilitate field quality and reliability issue containment plans and communication to minimize additional warranty impact.• Recall parts, provide visual and written documentation, and accurate problem statements to support quality and reliability improvement projects. Participate in root cause identification and solution development (For complex field concerns through direct, hands-on field visits and dealer/customer interactions).• Develop, plan and execute field validation within the dealer network for improvement kits including time and complexity studies.

Danbury, Ia

• Operate, repair, and maintain a fleet of John Deere equipment.• Buy and sell commodities.• Build, repair, and maintain facilities necessary for farming operations.• Make decisions to grow the business poor change directions according to market trends.

Coal Valley, Illinois

• Find solutions through collaboration, brainstorming and research.• Communicate and collaborate effectively with all levels of employees.• Set priorities to ensure timely completion of specific deadlines, but also flexible as priorities may be re-arranged due to any urgent requirements.• Take technical information and write clear, concise and step-by-step instructions.• Work in a team environment as well as individually with minimal direction.• Collaborate with highly technical SMEs (subject matter experts/Engineers) and team members to develop materials that can be understood by non-technical individuals.• Work closely with SMEs to gain the information required for the project being completed.• Read blueprints and understand and converse in the technical terms associated with the products.• Manage projects and drive to completion in timely manner to meet organizational commitments.• Organize and complete documentation project according to set standards, guidelines, and needs.• Create photographs, drawings, sketches, diagrams, and charts to best and most appropriately illustrate material.• Lay out material for publication.• Edit, standardize, or make changes to material prepared by other sources

Moline, Illinois

Facilitate the application of Enterprise Product Delivery Process (EPDP), Phase Reviews for levels 1 - 6 and 5 star process at the unit level to ensure that project goals are met.Assist EPDP teams, providing administrative support, compiling information, analyzing reports, making summaries and preparing material to be used in presentations.Contacts other units to obtain data and assist team members with data gathering and research for EPDP documentation.Maintain unit EPDP documentation, tracks cost reduction projects and prepares summary reports in order to ensure project objectives are met.Develop and maintain complex websites for the unit. Responsible for site security administration and structure of required program documentation on the server.Provide continuing education and training on EPDP tools to users of engineering processes and systems through formal classroom settings and one-on-one coaching.Assist in the understanding and application of established engineering policies and procedures; adapts process changes to unique unit requirements.Schedule and facilitate meetings related to the program.Assist CCDP project leads, providing administrative support, compiling engineering information and data, analyzing engineering reports, making summaries and preparing material to be used in presentations.CCDP Support: schedule updates; planning, ordering, and tracking part deliveries; creating review presentation material at the direction of the project leads to support CCDP deliverables and phase exits; tracking and driving completion of tasks need to close NCCAs/CARs; updating risk assessments at the direction of the project lead.

East Moline, Il

• Use Creo, Vizio, Automation Studios, and Capital Harness to create electrical and hydraulic schematics for dry chemical spreaders, sprayers, large square balers, and planters.• Locate and decipher engineering data to create theory and diagnostics for dry chemical spreaders, sprayers, large square balers, and planters.• Work with a cross-functional team to create and verify diagnostic information.• Work with customer company to determine work priority, timeline, and styling of manuals. • Develop timeline and keep customers informed of changes or delays.

Waterloo, Iowa Area

• Led a team of 16 operators and two manufacturing engineers to achieve 6R tractor Distinctive Product Quality.• Rigorously analyzed warranty and quality data to determine areas of improvement.• Designed, proposed, and led quality initiatives to reduce manufacturing mistakes.• Determined, created, led, and completed eight Failure Mode and Effect Analysis reduction projects every month. • Created new tests for end of line and on line testers to detect failures and program controllers. • Wrote JDAAT steps you ensure quality workmanship.

Waterloo, Iowa Area

• Prioritized and managed the authoring and upkeep of seven different diagnostic manuals.• Used Solid Works and Creo Parametric to create and manipulate models for diagnostic manuals.• Collaborated with a cross-functional team of design and manufacturing engineers to obtain data needed to create diagnostics.• Verified procedures on real machines to ensure correctness.

Waterloo, Iowa Area

• Managed eight engine distributors across the United States and Canada.• Fielded questions and addressed concerns from customers at various trade shows.• Collaborated with sister factories in Saran, France and Torreon, Mexico to resolve issues globally.• Used Solid Works to design tooling and testing apparatus for engine trials to replicate customer complaints.• Worked trade shows to answer current customer concerns and attract new business. • Presented new product announcements to my engine distributors.

Waterloo, Iowa Area

• Used Solid Works and VisView to create and manipulate models for repair manuals.• Prioritized and managed the authoring and upkeep of six different repair manuals.• Verified procedures on real machines to ensure correctness.• Designed tools necessary for disassembly and repair of John Deere products.

Mapleton, Ia

•Soil sampling.•Weed identification.•Fertilizer, insecticide, and herbicide recommendations.•Sprayer operation.•Visiting potential customers to increase business.•Maintain and repair equipment as needed. •Operate grain elevator to load and unload commodities.

Bachelor'S Degree, Agricultural Systems Technology

Master Of Business Administration - Mba, General Management, 4.0