• Trouble shoot and resolve DNS, e-mail, and web site configuration problems for customers both via phone and e-mail• Perform client DNS updates making sure they are done correctly and on time• Take new Websites Live

• Managed a team of 5 product support Engineers• Senior Trainer - Conducted Training for both customers and new employees on Digitech Software• Drafted training material for Digitech software 5 day training Course• Worked with customers regarding software configuration• Trouble shoot and resolved software and network problems for customers both via phone and e-mail• Tested software• Followed up with customers to verify customer satisfaction• 2004 Digitech Systems tech of the year award

• Created manufacturing bill of material and parts lists• Created and managed detailed assembly drawings• Maintained documentation and organization of drawing files• Organized schedule to meet production requirements• Communicated with customers regarding product changes and verified customer satisfaction• Distributed print changes and updates to necessary shop personal and managers• Assisted in upkeep and maintenance of computer hardware and software.

Develop, implement and maintaining various manufacturing plans, Bill of Materials, work instructions and illustrations to define and document as-built configuration