David Dolson Email & Phone Number

Greater Denver Area

Denver

Denver

Thornton Colorado

 Responsibilities include Scheduling technicians for service calls. On board new technicians. Set up new office telephone system and added message on hold program, Provide I.T. and training for all mobile devices used by technicians. Provide up training for new policies and procedures. Increased employee retention by lauding achievements, offering advanced technical support and customer service assistance.

Denver

Westminster

Call center• Take supervisor calls from floor agents • Fraud prevention team, • Mentor and assist floor agents in daily tasks and scheduling.• Provide up training for new policies and procedures. Operate programs from Kount, SAP, Excel, and M.S. Word. Salesforce.• Create and implement training and operating procedures that focus on improving customer service and business success.

 Directed successful onboarding experience for new hires, effectively integrating them into existing teams. Developed and implemented useful preliminary and advanced training curricula, assuring productive employees met their own goals and contributed to company aims. Provided useful feedback for employees that often led to continuing education in specific areas, such as soft skills. Mentored and inspired employees, delivering timely information and ongoing support to ensure their success. Increased employee retention by lauding achievements, offering advanced technical support and customer service assistance.

Education record

Bachelor Of Arts (B.A.), Education