I own a heating and plumbing business

District Sales Manager role, responsibilities include:o Managing and motivating a sales team o Developing and maintaining strong relationships with key CHI stakeholderso Effective communication with all stakeholderso Coaching and developing sales skills as well as technical knowledge within the teamo Deliver regular team meetings

Heating Sales Advisor, responsibilities include:o Achieving a weekly/monthly sales targetso Striving to offer the highest levels of customer service and selling customers all relevant productso Promoting finance products to give customers all potential options

Started with Scottish Gas as an apprentice Technical Installation Engineer where I completed my apprenticeship at the Killingworth academy• I took on the full responsibilities of a technical installation engineer in March 2008 including:o Planning my time to complete the job in the most effective manner after establishing the customers’ expectationso Health and safety of contractors and customerso Completing the installation as per the manufacturers instructions and to local building regulations• I achieved a further qualification in February 2010 to allow me to test and purge large domestic gas installations