Visit our website, http://www.namasteinnny.com. Follow us on Facebook.

Assisted in managing a team of Customer Service representatives, whose function was to: Receive, investigate, and respond to all customer inquiries regarding dental plan coverage, status of claims and provider information. Discuss with customers via phone concerning dental plan coverage issues. Input comments regarding customer issue and relative data into the database. Call customers when necessary to advise on next steps and/or inform of resolution. Handle customers in a professional manner. Obtain customer feedback information.Other responsibilities: Run daily time assessment reports for Management review. Monitor Representative phone calls. Assist Representatives with questions concerning various insurance policy and procedures.

Responsibilities include: Preparation of test room, review examination rules with exam takers, distribute all test related materials, maintain strict enforcement of all rules and regulations during the duration of the testing period, collect and review all testing materials as prescribed by the State of New York.

My primary role is working with businesses and non-profits to create Life, Health, Disability, and Long-Term Insurance plans that add the best value to their business plan. I do this by evaluating the current plans, discovering any shortfalls and presenting solutions that fit within projected budgets.I am appointed with a variety of Insurance Companies and can work with you to create the best possible plans. Secondarily, I review the individual needs of each employee within the group. I meet with these employees and families one-on-one to create a plan to build on the benefits that they receive through their group. ADDITIONAL SERVICESBuilding on my years of experience in marketing and advertising I team with Life Agents creating marketing strategies and implementation of those strategies. Responsibilities include: research and coordination of events, creating personalized compliant mailings, and produce presentation materials. Assist during table events and seminars. Create and maintain electronic databases of clients, referrals, prospects, and leads. Research and compilation of “life event” lists. Create Social Media profiles that best represent the expertise of the Agent, helping to drive business.

Provided outstanding customer service and met all selling standards, as set by store management. Provided customers with a satisfying experience so they will shop again at Macy's. Assisted customers in finding products that match their needs. Answered questions about products and promoted their value and best features.

Responsibilities included: Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage. Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. Calling on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. Products sold include: Individual Life Insurance, Group Disability, Group Life, and Long Term Care Insurance. Clients: Young Families, Affluent Individuals, Small Businesses, and Trusts Funds

Supervision of Print Traffic group. Responsibilities included: Hiring of staff, assigning of accounts, creating new procedures. Accounts included: GlaxoSmithKline, Evian, Lean Cuisine, Jaguar sanofi-aventis and Schering Plough

Primary responsibility was the sales of major appliances and special order items to consumers, while understanding their needs and advising them about the benefits of a range of items that fit those needs. Also gained a thorough knowledge of all departments and special order opportunities to encourage additional sales.

Management of Traffic Department including: assignment of workload, hiring of employees, setting and maintaining of department policies and procedure, and inter-department procedures. Accounts included: Saab, Hoffman-LaRoche, Sprite, Smirnoff, Oral-B, Eddie Bauer, Heineken, Century 21 Real Estate, Johnson & Johnson, Baileys Irish Cream, Sony, Perdue Farms, Sun Microsystems, Verizon and New Business Presentations

Production duties included the purchasing and evaluating of: retouching, typography, and web printing. Accounts included: American Express and Kimberly-Clark.

Supervised daily activities and implementation of departmental policies and procedures. Evaluated account assignments. Appraised performance of production staff. Coordinated the electronic creation of art and mechanicals with Art Studio. Advised Creative Staff on art production to obtain highest quality reproduction. Evaluated new technologies that better improved the quality of work at the best dollar value. Enhanced integrated operating computer system as influential member of multi-office effort. Reviewed suppliers' invoices to verify correct charges for work contracted. Monitored the reproduction of all print advertisements in publications. Production responsibilities included; cost estimation, purchase and evaluation of printing, separations, typography, on-sight web and sheet-fed press approvals and Macintosh created presentations. Accounts included: R.J. Reynolds, Nabisco, Avon Products, and Citibank