• Led grade meetings and spearheaded efforts among all four 3rd grade classrooms (projects, exam critiques, lesson planning, school-wide events). • Created and led teacher workshops.

• Planned and taught differentiated lessons in math, science and social studies.• Designed a semester long interdisciplinary project called Adventure Land.• Volunteered to teach after school and winter/summer classes.

- Coached our bank customers through technical and non-technical software problems (e.g. online billing issues), as well as hardware and network support issues (e.g. a VISA link is down).- Oversaw bridge/conference calls and escalated issues that couldn’t be resolved during first line of support.- ITIL Certified V3 (Information Technology Infrastructure Library)- Monitored and troubleshot a network of over 15,000 ATMs, multiple transaction networks (VISA, MasterCard, Cirrus… Show more - Coached our bank customers through technical and non-technical software problems (e.g. online billing issues), as well as hardware and network support issues (e.g. a VISA link is down).- Oversaw bridge/conference calls and escalated issues that couldn’t be resolved during first line of support.- ITIL Certified V3 (Information Technology Infrastructure Library)- Monitored and troubleshot a network of over 15,000 ATMs, multiple transaction networks (VISA, MasterCard, Cirrus, etc.). Show less

- Created lesson plans covering various learning objectives for 5 different grade levels. - Engaged students with material in various creative ways with a focus on retention of material. - Established comfortable, student focused, two-way communication that empowered students to enjoy the learning process.

- Utilized MS Access and MS Excel to create custom reports, handle inventory control, and track employee time (until I implemented new software to improve the process). - Learned and subsequently trained employees new project/time management software (Primavera).- Supported various IT projects by being the point of contact for our General Motors customers.- Remained organized and very effective in assisting engineers, programmers and managers during multiple, complex projects.

- Interviewed small business owners seeking workmen’s compensation insurance, by phone and in person. - After six months, I became responsible for accepting or declining customers our business based upon their degree of risk. - After one year, I was responsible for a large portfolio of customers which involved drafting initial Insurance plan, handling requested endorsements and answering all client questions for life of policy.