David Edwards Email & Phone Number

Home Based

Installing LPG bulk tanks, repairs, and maintenance ensuring all comply with current regulations.Conduct thorough inspections and servicing of bulk tanks and assets.Identifying and resolving any potential issues to ensure optimum performance.Providing exceptional customer service, building strong relationships with customers and answering their queries with confidence and professionalism.Participating in a standby rota to respond to gas emergencies beyond regular working hours.Flexible, positive, and adaptable approach. Traveling to meet the service standards of a predominantly rural customer base.

Telemetry Installations new and replacementsTank Exchange/switcher surveysRisk Assessments and none gas BIDRsClearly communicating required actions to customers on none compliant installations.High level customer serviceUsing device for each job in the correct manner to ensure accurate data is captured

Leamington Spa

Managed activities for 50+ Fulfilment Engineers.Managed a team of 5 Scheduler on day to day tasksCoached team members in scheduling techniques, providing feedback and encouraging themto reach their highest potential.Developed strong working relationships with management and the executive team througheffective scheduling and communication skills.Continually sought methods for improving daily operations, Communications with teammembers for increased efficiency.Utilised strong time management and organisational skills to ensure smooth and seamlessoperations.Implemented new working processes that delivered continued improvements.Established open and professional relationships with team members which helped resolveissues and conflicts quickly.Developed reputation as an efficient service provider with high levels of accuracy.

Leamington Spa

Managed workflow of new tank installations and tank exchangesRaised correct work order type according to the contractContacted customers to arrange installation datesLiaised with crane schedulers and groundwork's team for w/c commencing datesArranged general service work for domestic and commercial customersArranged work from existing queues Arranged follow up work following emergency callsRaised and receipt purchase orders for contractors attending work on behalf of CalorClosed work orders on completion of jobsAnswered inbound calls to dedicated phone line

Leamington Spa

Analysed business developments and monitored market trends.Coordinated and participated in promotional activities.Targeted both offline and online consumers by designing a multi-pronged and comprehensivemarketing strategy.Coordinated art and graphics creation for effective merchandising.Created effective messaging using language, graphics and marketing collateral.Managed project deadlines and monitored milestones through completion stage.Directed a successful SEO and link-building campaign to increase the website’s credibilityand drive traffic.Directed a successful search engine marketing campaign that utilized solid linking, technicaland keyword research tactics.

Birmingham, United Kingdom

Maintained current knowledge of applicable sales and product changes in order to provide the best possible service for all customer needs.Listened to customer details and offered matching solutions to meet a wide range of requirements.Demonstrated features, answered questions and offered solutions.Responded to in-person and telephone requests for information about company offerings.Delivered a high level of service to clients to both maintain and extend the relationships forfuture business opportunities.Asked appropriate open-ended questions to discover prospects' needs and requirements.Communicated regularly with territory, regional and strategic managers for daily support andstrategic planning for accounts.• Boosted sales numbers with proactive account servicing and diligent relationship-building.

Oldbury, England, United Kingdom

Speaking with new and existing AA members and delivering expertise and knowledgeWorking in a contact centre environment dealing with AA member breakdowns and queriesInteracted with different departments and often speaking with external business partners.Built strong working relationships with colleagues at all levelsAdapted to high daily, weekly and seasonal fluctuationsExpanded customer base by identifying needs, developing solutions and delivering client-centred products.Built and strengthened long-lasting client relationships based on accurate price quotes andcustomer-centric terms.Asked appropriate open-ended questions to discover prospects' needs and requirements.

Opened new merchandise and stocked sales floor racks and shelves.Boosted sales numbers with proactive account servicing and diligent relationship-building.Recommended brand products to customers, highlighted benefits and redirected objectionsto secure more sales.Trained new employees on customer service, money handling and organising strategies.Processed cash, check and credit card payments.Accepted and finalised product returns.Greeted customers and offered assistance with selecting merchandise, finding accessoriesand completing purchases.Contacted customers as soon as issues arose to immediately find resolution before theproblems escalated.