Client Services Engineer I
Current- Consistently working with proprietary platforms (ControlMaxx12, ICC, Broadsoft, Call Director, VoiceMaxxCE) to add/remove new clients and users; utilizing bulk loading utilities for M6 and CE to maximize productivity
- Efficiently assisting dedicated client (Morrison Supply Company) while offering impeccable customer service skills and providing quick and accurate resolutions to other clients
- Received ‘Employee of the Month’ award twice (June 2013, January 2014)
- Intermediate knowledge of CUCM/Unity/Presence as well as CME (Call Manager Express)
- Frequently praised in ‘Kudos’ acknowledgements from clients as well as internal workforce