Ruben Martinez Email & Phone Number

Irving, Tx

Served as a single point of contact and customer’s advocate for Premier Enterprise and Federal Government accounts. Proactively maintained client’s trusted advisor status with recurring annual service revenue of over $3M.Responsible for providing advisory role to senior management of assigned accounts to drive adoption of mobility software solutions, service programs, and all post sales activityDelivered Premier level SLA’s partnering with technical, sales and engineering resourcesManaged client’s infrastructure migration and adoption of BlackBerry’s Mobile Device Management solutions Developed tactical plan for incident management and critical escalations through formal business process resulting in meeting customer’s business requirements and problem resolution

CareerConnection is the oldest and largest career management and networking organization in the Dallas/Fort Worth Metroplex. Since September 1992, CareerConnection has assisted over 30,000 professionals in networking, career management and placement with companies throughout the Metroplex.

Services Product ManagerDeveloped, launched and managed Avaya’s channel partner support services. Defined service offer content, established pricing and delivery to channel partners. Led project teams through "go to market" process. Responsible for services offer development, marketing collateral, training presentations and offer account team, channel partners and customers with a focus on offer value and benefits.

Portfolio Marketing ManagerManaged brand-marketing for Meridian IP desktop portfolio including development and presentation of collateral used by direct and indirect channels providing product descriptions, positioning, value statements.

Manager, New Product Introduction ServicesAccountability for New Product Introduction process for largest North American distributor of Nortel's products. Created business readiness plans identifying resources, skills, and operational standards to support introduction of voice and data products.

Directed technical support engineers with operating expense of $1.5M providing engineering support and services to customers, sales, marketing and field personnel. Scheduled project resources and directed product support organization.