Ruben Martinez Email & Phone Number

Austin, TX, US

Austin, Texas, United States

- Contributed as one of three original engineers (now a team of seven) in building the company's new internal operating platform. This platform consolidated three disparate systems into one holistic application to streamline business operations. Direct contributions include: * Built the company's public-facing "Learning Portal," a highly visible part of.

Austin, Texas, United States

Austin, Texas Area

- Led 5 different programs (1-2 at a time) for North America that spanned: mid-market sales, lead-generation (inbound and outbound), new advertiser onboarding, and public customer advocacy.- Recognized in performance evaluations for “extraordinary impact” in H1’2020 and promoted in H2’2020.- Ensured programs' sales representatives met and exceeded customer.

Austin, Texas Area

- Operationalized the sales strategy and client engagement model for the agency. During tenure, monthly recurring revenue grew by 25% and portfolio size by 18%.- Implemented OKR goaling framework at the executive level, and created and maintained company-wide performance dashboards to monitor progress against goals and facilitate strategic planning.

Austin, Texas

- Responsible for Client Experience for all North America Small Business Support, supporting 2 million clients with a couple hundred support representatives- Developed and implemented new quality assurance methodology for all support representatives, leading to a 13% Resolution Rate increase and 14% CSAT increase among early adopters- Implemented real-time.

Austin, Texas Area

- Grew a book of 45 SaaS, B2B, and Consumer Tech clients by 22%, from $36m in annual revenue to $44 million- Trained new Account Managers in onboarding classes, including “Data-driven prioritization,” and “Mobile App Attribution & Measurement”; awarded “Training Hero of Q3’2017”- Improved efficiency of Account Managers by developing a Book of Business.

Greater Boston Area

- Prospected and closed business to hit 116% of quota; awarded Account Executive of the year for 2014 on highest revenue-generating team at the company- Managed team of Account Executives and Interns that led the organization in lead-gen productivity- Created a web crawler that automated the App Store prospecting process, saving each team member 3-5 hours.

25 Mount Auburn Street Suite 410

- Orchestrated the planning and execution of the 4-week-long business boot-camp throughout the world, notably in Boston, California, New York City, and Saudi Arabia at the same time; spanned over 200 concurrent students- Collaborated with coaches and business development managers on curriculum, career-building activities, special events, and mentorship.

- Edit photos from high-profile socialite events using Adobe Photoshop.- Create a structured, web-friendly layout of those photos using Adobe Dreamweaver.

- Managed executive board of 8 to produce 6 campus-wide shows per year- Continuously improved internal operations and external relations, helping lead to the highest revenue—and patron attendance—in almost 30 years.- Responsible for coordination amongst all cross-functional stakeholders, including cast, crew, set design, marketing, finance, and strategic.

Binghamton, NY

- Directed several theater productions, including The Laramie Project by Moisés Kaufman, and The Foreigner by Larry Shue. - As director, selected and coached cast of 8-15 every night for months on the way to delivering sold-out performances- Accountable not only for the performance of the cast, but also for all set, lighting, technology, and costume.

Binghamton, New York, United States

- Acted in several productions, including Betty's Summer Vacation by Christopher Durang, The Nerd by Larry Shue, and the musical "Hair"-Developed and iterated on character every night to ultimately perform in front of a live audience

59 E 59th Street, New York, NY

- Orchestrated logistics for 3 nightly off-Broadway performances- Coordinated with stage managers to deliver 24 performances per week- Communicated vital information to teams and patrons over tight, fast-paced deadlines- Maintained daily inventory for show and facility materials

Binghamton, NY

- As a Sophomore, managed the safety, comfort, and experience for 36 different students ranging from Freshmen to Seniors- Created, planned, and hosted 6 different campus-wide events to increase inter-community collaboration and learning- As an important touch point between new students and the campus at large, worked to consistently increase awareness of.

Bachelor'S Degree, Economics, 3.43/4.00 Gpa

Activities and Societies: Hinman Production Company, Alpha Delta Phi Society, Ellipsis Literary Magazine, Department of Residential Life.

Education record

Activities and Societies: Speech and Debate Team, Regis Repertory (Drama Club), Heritage Club.