David Everson Email & Phone Number

Support and maintain Palo Alto Next Generation Firewall infrastructure; Support and maintain general network; Support and maintain VPNs; Support and maintain switch network; Support and maintain Cloud network infrastructure: load balancers, gateways, virtual firewalls, etc.; Create, update, and maintain network documentation; Support and maintain.

Support client systems operational needs; support and maintain SCCM and MDM systems; support and maintain anti-malware systems; support and maintain phone and messaging systems; support and maintain print and scanning systems; preform installation, OS deployments, configurations, and upgrades; deploy hardware as needed to clients; build, manage and.

Olympia, WA

Assisting privileged users with account access issues; performing assigned account management activities, such as account creation, role changes and access management; using services such as CRM and Incident Tracking, maintaining records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken; communicating.

Responding and resolving IT issues over phone, email, walk-in and through ticketing system; setup and maintain company mobile phones, desktops, laptops, Thors, Talkmans, CK3s, Power Carts, laser printers and label printers; setup, configure, and troubleshoot network devices and infrastructure; setup and manage user accounts in AD; resolve any issues with.

Handling and resolving customer inquiries; providing customers with product and service information; processing orders, forms and applications; identifying and escalating customer issues; handling customer billing questions and tier 1 technical support

Bachelor'S Degree, Information Technology & Administrative Management, 3.73

Activities and Societies: Chi AlphaSpecialization in Network Administration and Management

Associate Of Arts - Aa, General Studies, 3.52

High School Diploma, General Studies