David Fleck Email & Phone Number

Charlotte, North Carolina Area

• Assisted Project Managers on varied, nationwide IT and Infrastructure projects such as cabling (DC Power and low voltage), hardware and software installations, retro-fit upgrades and site closures.• Involved in business development, coordination, scheduling, cost control, and overall management of contractors and 3rd party vendors.• Managed day-to-day activities of the technical team including resource allocation, project status reporting and issue resolution.• Responsible for the coordination of project deliverables in accordance with company standards.Account Manager• Developed accounts, recruited consultants, managed and staffed long-term fixed bid projects.• Established long term partnerships with Key Clients to ensure repeat business by filling critical and hard to fill IT Staffing Positions.• Continual growth of current account base by developing business into new departments• Developed key relationships with new hiring manager to increase revenue and market share with in current accounts.

Charlotte, North Carolina Area

• Actively participated in the largest (to date), global Voice-over IP (VoIP) project• Built, deployed and configured over 10,000 Cisco phones and Polycom devices• Established a rapport with end users through product, process and client knowledge• Used consultative techniques to best determine training to both individual and groups.• Collected, sorted, and organized sensitive information to ensure engineering success• Assisted in the training and mentoring of technicians in scope of business• Exceeded industry standards for both timeliness and accuracy

Effectively serviced clients with integrity in a rapidly changing marketplaceProactively prospected new accountsParticipated in the transition of the company from retail to wholesale lendingMaintained high team morale and unity by incorporating team member feedback in the development of team and organizational goals

• Proactively prospected new accounts.• Established, maintained and grew accounts through product, process and customer knowledge.• Effectively determined client needs and communicated benefits of service.• Managed customer escalations by working with multiple service teams to provide an acceptable solution.• Conducted onsite and web based product training sessions to brokers • Consistently met and/or exceeded sales goals by being in the top 50% of all sales personnel and in the top 25% of all Inside Sales every quarter.• Consistently managed a monthly pipeline of over $4 million

Purchase of First Franklin by Merrill Lynch

Structured programs to assist 72 finance offices in 11 states by providing them with viable mortgage programs for their customer base.Accountable for training personnel in mortgage products, internal policies and applicable state and federal laws.Conducted analysis of customer's credit, income, and employment to determine suitability and riskCollaborated with Attorneys, Real Estate Agents and Appraisers on the customer's behalfPerformed all aspects of the loan process in a timely and ethical manner

Conducted escalated account research for Investment Consultants, Sales Assistants and Investment Call Center Representatives Guided up to thirty team members with decisions and research in relation to customers banking and investment accountsWorked in all aspects of the investment services platform including, opening accounts, IRA's, trade resolution, and Option inquiriesAssisted members of the Self Directed Wealth Management Team to provide information which enabled the team to manage their customers' expectations and portfoliosAssisted supervisor with management reporting on volume, performance and efficiency which lead to increased team productivity, customer satisfaction, and team moraleExceeded standards of quality and service SkillsProficient in all Microsoft Office applicationsSkilled in all aspects of Conforming and Government lending products to include FHA, Fannie Mae, and Freddie MacCertified in consultative selling techniques through First Franklin CorporationObtained the Series 7 license

Ec/Bu, Economics And Business

Education record

Education record