• Successfully transitioned sales department from ACT to the Salesforce.com CRM platform• One of three company-wide salesforce.com administrators• Write a variety of internal and external documentation. Included process documentation, departmental procedures, technical guides for new product implementation, web pages, marketing plans and project documentation. • Managed sales support activities for department selling web/print advertising, exhibit space, memberships, sponsorships and list sales• Created reports for multiple departments including financial, ad hoc and sales analytical reports• Managed and created new products. Managed, wrote and edited process/product/procedure documentation• Direct responsibility for two revenue streams. Updated website for department • Managed Projects with cross-departmental ownership. Managed customer communication for all post-sale activities including advertising media and product order fulfillment• Managed departmental data across multiple databases

• Coordinated incoming data entry, financial and account support activities for a 20+ employee department• Managed automated data-entry program for account creation and financial activities• Improved processes and wrote documentation resulting in the yearly savings of thousands of man hours• Responsible for troubleshooting in all manual/automated processes and implementing procedural changes to correct any problems• Developed and implemented all quality control guidelines for departmental processes• Supervised and trained process automation employees in all departmental operations