Oversee the ITSM functions (Incident/Service, Change, Release), IT PMO, and Data/Business Analytics.

Reporting to Chief Commercial Officer, responsibilities included managing the alignment of people, process, and technology to support all commercial activities and improve sales, marketing, and customer service effectiveness.

Direct operations and business affairs of non-profit dance company. Responsibilities include incorporation, filing for and maintaining 501(c)(3) status, establishing business process, fund-raising, and overseeing operations.

Working as an independent consultant, designer, and creator, I provide consulting services in the following areas:- Business Processes and Operations- Salesforce.com- Agile Methodologies- Website Design/Development- Non-profit ManagementI also offer design and construction services for custom woodworking and remodeling projects

Led Salesforce.com Administration and Development teams in the design, development, and delivery of multiple concurrent initiatives, including the implementations of Sales Console, Xactly, Salesforce CPQ and preparation for Lightning migrationManaged the Production Support of complex Salesforce.com ecosystem with SalesCloud, ServiceCloud, CPQ along with multiple Partner solutions, including Apttus CLM, Xactly Incent, MapAnything, and a heavy integration with SAP Transitioned the SDLC to Agile/SCRUM - acting initially as Scrum Master, then transitioning to role of Agile Coach/Scrum TrainerAccomplished in recruiting, training, promoting, and retaining teams of high performing individuals

Established the strategy and architecture for Salesforce.com ecosystem encompassing Sales Cloud, Service Cloud, Pardot, and back office integrationsManaged the development, administration, and production support for all Salesforce.com operationsOversaw team of Salesforce Administrators, including training and coaching each team memberEstablished Agile SDLC for design, development, and delivery of all Salesforce initiatives

Served as a lead administrator responsible for maintaining complex and highly integrated Salesforce.com ecosystem utilizing SalesCloud, ServiceCloud, and CommunityCloud Led capital projects to implement Community Cloud, RemedyForce, and several large Sales/Service Cloud enhancementsWorked closely with Development team to architect more streamlined approaches to meet business requirements with a focus on reducing the amount of custom-coded solutions by utilizing more declarative methodsAssisted in the transition of SDLC to Agile/SCRUM

Established and oversaw Salesforce.com as company grew from single digit employees to more than 150 associates across multiple locations in US, EMEA, and APACWorked on cross-functional teams to define, implement, and evolve policies, procedures, and architecture for enterprise systems to meet growing company’s needsDesigned and supported integrations with Eloqua, eCommerce, and backend systems to facilitate flow of data between systems