David Garner Email & Phone Number

Southampton, England, United Kingdom

A busy role with primary responsibilities of monitoring and reporting compliance within MOSL to external third parties including ofwat and water companies. Secondary duties included implementing and maintaining ISO 22301 (Business Continuity Management) accreditation, maintaining risk registers and tracking audit and risk mitigation actions to closure.

Southampton, United Kingdom

Acting as a Monitoring Specialist for a Private Bank providing oversight of third party Service Providers. Principally responsible for the management and oversight of seven Regulated third party Service Providers who provide lending and collection activities on behalf of the bank ensuring their compliance with the FCA’s Consumer Credit Handbook.

Basingstoke, Hampshire

A busy and challenging role acting as a reviewer for a Third Party Administrator ensuring compliance with regulators such as the FCA, ICO, tPR and HMRC by conducting a yearly risk based plan of both end-to-end and focused reviews to tight Service Level Agreements.

Basingstoke, Hampshire

Primarily responsible for adjudicating Customer complaints about their Life Assurance, Endowment or Pension Plans and the service or advice they have received.Investigation into client concerns, ensuring the findings are communicated back to them promptly and concisely, working with the client to come to a satisfactory resolution.Analysis of business.

Basingstoke, Hampshire

Responsibilities include Executive and Personal Pension product administration In particular, a role as Team Leader to ensure client SLAs are achieved, studying management information and taking ownership of processes such as:- 24-hour complaints- Pension transfers - Policy amendments - New business - Maximum lump sum calculations- Policy loans.

Basingstoke, Hampshire

Working within a team dealing with centralised and non-centralised defined contribution schemes.Key areas:- 32 Buy Out bonds (including GMP)- Irish Personal Pension Plans- With-Profits Pension Plans- Defined Benefit Schemes. Responsibilites included dealing with money in, new members, calculating maximum lump sum, early leavers and general queries. Solely.

Basingstoke, Hampshire

Responsible for answering customer/IFA/third party queries in relation to the SLF UK closed book of personal pensions, retirement annuity contracts (S226s) and free standing AVCs within strict SLAs between Diligenta and SLF UK. - Key responsibilities:- Transfers- Vestings- Quotations- Ineligible contributions- Direct debit queries- Error correction.

Basingstoke, Hampshire

- Setting up redress plans as a result of the pension review- Issuing plan schedules - Updating the review files.

Mathematics, Accounting, A-Level

Education record