• Proactively acquire a thorough understanding of key customer needs and requirements through regular contact and strategic business planning meetings.• Analyse customers' business processes to identify additional solutions that align with their objectives.• Expand relationships with existing customers, engaging a wider range of stakeholders to drive customer satisfaction and business growth.

Key Achievements: • Successfully stepped in to lead the client services team during a transitional period, ensuring continuity of operations and maintaining high service standards. • Implemented strategic measures that resulted in a 20% reduction in ticket backlog, improving response times and client satisfaction. • Revamped and updated Standard Operating Procedures (SOP), enhancing efficiency and effectiveness in service delivery. • Developed and executed a comprehensive… Show more Key Achievements: • Successfully stepped in to lead the client services team during a transitional period, ensuring continuity of operations and maintaining high service standards. • Implemented strategic measures that resulted in a 20% reduction in ticket backlog, improving response times and client satisfaction. • Revamped and updated Standard Operating Procedures (SOP), enhancing efficiency and effectiveness in service delivery. • Developed and executed a comprehensive training plan for team members, equipping them with the necessary skills and knowledge to excel in their roles. Show less

• Conducted comprehensive reviews of operations and implemented effective improvement strategies to enhance efficiency, profitability, and overall business performance.• Consulted with small to medium businesses, assessing their needs and proposing optimal solutions to drive success.• Identified team and individual strengths through on-site observation and personal interviews, maximizing their potential for improved performance.

• Implemented comprehensive sales plans, resulting in the achievement of group sales objectives.• Worked closely with cross-functional teams to ensure the successful implementation of strategic initiatives and operational objectives.• Established policies and quality standards for service, ensuring consistent customer satisfaction.• Forecasted and developed budgets, P&L, and operating models for effective financial management.

• Fostered peer and mentor relationships with small business owners, driving collaborative efforts to enhance profitability, growth, and performance. Resulted in a significant increase in revenue and improved business outcomes.• Utilized data analysis to identify key trends and insights, leading to the implementation of targeted strategies that surpassed sales targets and achieved exceptional sales performance.• Implemented operational standards and executed change management strategies… Show more • Fostered peer and mentor relationships with small business owners, driving collaborative efforts to enhance profitability, growth, and performance. Resulted in a significant increase in revenue and improved business outcomes.• Utilized data analysis to identify key trends and insights, leading to the implementation of targeted strategies that surpassed sales targets and achieved exceptional sales performance.• Implemented operational standards and executed change management strategies across multiple locations, resulting in enhanced operational efficiency, streamlined processes, and elevated customer satisfaction. Show less

• Managed a team of 3 Retail Service employees, overseeing their performance and ensuring efficient service delivery.• Successfully delivered a store signage revitalization project within budget over a period of 2 years, enhancing the visual appeal and branding of the stores.• Championed the Franchise Compliance program, ensuring that all stores were aligned with compliance criteria, maintaining consistency and quality standards across the franchise network.

• Managed a team of 3 Retail Service employees, overseeing their performance and ensuring efficient service delivery.• Successfully delivered a store signage revitalization project within budget over a period of 2 years, enhancing the visual appeal and branding of the stores.• Championed the Franchise Compliance program, ensuring that all stores were aligned with compliance criteria, maintaining consistency and quality standards across the franchise network.