David Gitau Email & Phone Number
Who is David Gitau? Overview
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David Gitau is listed as Team Lead Manager at Zillions Credit Limited, based in Nairobi County, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for David Gitau.
David Gitau previously worked as Team Lead at Cci Global and Advanced Resolutions Team Agent at Cci Global. David Gitau holds Bachelor Of Applied Science - Basc, Actuarial Science from Mount Kenya University - Mku.
Email format at Zillions Credit Limited
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About David Gitau
David Gitau is a Team Lead Manager at Zillions Credit Limited.
David Gitau's current company
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David Gitau work experience
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Team Lead
CurrentDevelop strategies the team will use to reach its goal. Provide training to agents. Monitor team members' participation to ensure the training ROls are met. Manage the flow of day-to-day operations. Adherence to the Operating Routine. Coaching and developing agents. Oversee day-to-day operations. Monitor team performance and report on metrics.
Advanced Resolutions Team Agent
Supervising and assigning tasks to the team as instructed by the senior team manager.Identify process breakdowns and provide process improvement suggestionsInteracting with Lifetouch/Shutterfly customers from Canada and USA to address any concerns raised.Deescalating cases raised by the team to ensure we attain the best customer experience.Weekly and.
Team Lead Manager
Manage performance of the team.Calculation of Agent Incentive in accordance to their performance.Monitoring and managing team attendance. Client waiver management, I.e clearance and compilation.Design workable collection strategies for the team.Motivate and keep the team in positive spirits.Ensure the best discipline and conduct for the team members.Report.
Senior Recovery Officer
Collection and reconciliation of all pending and due accounts.Product analysis and advice of better collection process for achievement of all set KPIs.Client advise in terms of repayment plans.Giving feedback on all underwritten loan product which interns assist in collection.
Deputy Senior Category Officer
Performance assessment for team leaders and agentsPreparation & presentation of weekly and monthly performance reportsLoan Product analysis in terms of their performance and giving feedback to therisk team through the Head of Collection.Attendance management of team leaders and agents.Advice immediate management on collection related decisions.Review.
Team Leader
Manage performance of the team.Input customer call response and feedback in company System.Design workable collection strategies for the team.Motivate and keep the team in positive spirits.Ensure the best discipline and conduct for the team members.Report compilation and PresentationConvene and lead all team meetings
Credit Control Assistant
Timely collection of debts and customer paymentsNegotiation of re-payment plansMaintaining client records to ensure invoices are clear for paymentClarification of queries and concerns regarding the available products
Intern (Customer Service,Underwriting Section.)
Customer Relationship Management (CRM)Responding to inquiries by clarifying desired information to walk-in clients.Maintaining customer service database by entering daily records and opportunities in the CRM system.Guiding walk-in clients and assigning them to the relevant counters: General, Medical, Life and pension.Preparing daily, weekly and monthly.
David Gitau education
Frequently asked questions about David Gitau
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What company does David Gitau work for?
David Gitau works for Zillions Credit Limited.
What is David Gitau's role at Zillions Credit Limited?
David Gitau is listed as Team Lead Manager at Zillions Credit Limited.
Where is David Gitau based?
David Gitau is based in Nairobi County, Kenya, Kenya while working with Zillions Credit Limited.
What companies has David Gitau worked for?
David Gitau has worked for Zillions Credit Limited, Cci Global, Zenka Digital, Okash Kenya, and Jubilee Insurance.
How can I contact David Gitau?
You can use AeroLeads to view verified contact signals for David Gitau at Zillions Credit Limited, including work email, phone, and LinkedIn data when available.
What schools did David Gitau attend?
David Gitau holds Bachelor Of Applied Science - Basc, Actuarial Science from Mount Kenya University - Mku.
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