David Glaser Email & Phone Number

316 Pennsylvania Ave Se, Washington Dc 20003

Director of eClient Services. Providing our clients with the latest Treasury Management services via all electronic channels.

1130 Connecticut Ave Nw Washington Dc

Senior Vice President Retail Administration and Corporate Services:Direct responsibility for the administration, supervision, and development of all aspects related to the Bank’s branch network. Established Corporate Services Department designed to service high net-worth customers, solicit and manage contractual banking relationships, market cash management products, maintain customer service standards, and increase non-interest income. Developed and managed bank’s marketing and business development programs.Directly managed seven key officers with a staff of 30 retail employees.⊛ Instituted customer service standards for all branch functions.⊛ Initiated a review of all policies and procedures as part of an overall compliance program.⊛ Opened a customer call center for telephone and internet account inquiries.⊛ Assisted senior management increase profits for 26 successive quarters.⊛ Developed and marketed the Bank’s on-line banking product for businesses.⊛ Automated the Bank’s Certificate of Deposit renewal and disbursement system.⊛ Monitored the Bank’s customer contact, and business development activities.⊛ Established business development goals for six branch offices.⊛ Developed products and services designed to increase deposit growth and customer satisfaction.⊛ Managed the Bank’s overall marketing and PR activities. Selected full-service agency to assist in development and roll-out of new company branding and targeted product sales campaigns. Branch Manager & Business Development Officer: Developed and implemented a sales and marketing program for use in the Bank’s retail expansion initiative.⊛ Successfully opened two retail offices, achieving profitability 6 months ahead of schedule.⊛ Created a customized marketing strategy that complimented the community served by each branch.⊛ Organized a staff of nine dedicated to personalized customer service.

11Th And G Streets Nw Washington Dc

Vice President & Branch Manager: Managed all activities in both commercial and retail branches ranging in size from $16 to $50 million in deposits and supervised a staff of nine employees.⊛ Developed and executed a detailed business plan emphasizing customer service, deposit growth and product sales.⊛ Exceeded branch sales and deposit goals and earned incentive awards for every period eligible.⊛ Earned "Service Excellence Award" for outstanding customer service.⊛ Consistently rated as one of the top ten branches in cross-sell ratios.⊛ Achieved second highest Branch Service Quality Rating for 1995.Branch Operations Officer & Director of Security: Assisted the Branch Administrator with the operations of eight branch locations. Responsible for training, compliance, investigations, data security, purchasing and maintenance of equipment and systems.⊛ Documented and evaluated bank policies and procedures.⊛ Coordinated several special projects including two ATM conversions, as well as Reg. CC and Reg. DD training and implementation.⊛ Served on the Advertising and Promotion, Management Associate, Officer Incentive, Performance Improvement and Regulatory Compliance committees.⊛ Developed and administered bank-wide Bank Secrecy Act compliance program.⊛ Implemented and maintained on-line data security system.⊛ Reduced cash and check losses by 52% over three years.