Director of eClient Services. Providing our clients with the latest Treasury Management services via all electronic channels.

Senior Vice President Retail Administration and Corporate Services:Direct responsibility for the administration, supervision, and development of all aspects related to the Bank’s branch network. Established Corporate Services Department designed to service high net-worth customers, solicit and manage contractual banking relationships, market cash management products, maintain customer service standards, and increase non-interest income. Developed and managed bank’s marketing and business development programs.Directly managed seven key officers with a staff of 30 retail employees.⊛ Instituted customer service standards for all branch functions.⊛ Initiated a review of all policies and procedures as part of an overall compliance program.⊛ Opened a customer call center for telephone and internet account inquiries.⊛ Assisted senior management increase profits for 26 successive quarters.⊛ Developed and marketed the Bank’s on-line banking product for businesses.⊛ Automated the Bank’s Certificate of Deposit renewal and disbursement system.⊛ Monitored the Bank’s customer contact, and business development activities.⊛ Established business development goals for six branch offices.⊛ Developed products and services designed to increase deposit growth and customer satisfaction.⊛ Managed the Bank’s overall marketing and PR activities. Selected full-service agency to assist in development and roll-out of new company branding and targeted product sales campaigns. Branch Manager & Business Development Officer: Developed and implemented a sales and marketing program for use in the Bank’s retail expansion initiative.⊛ Successfully opened two retail offices, achieving profitability 6 months ahead of schedule.⊛ Created a customized marketing strategy that complimented the community served by each branch.⊛ Organized a staff of nine dedicated to personalized customer service.

Vice President & Branch Manager: Managed all activities in both commercial and retail branches ranging in size from $16 to $50 million in deposits and supervised a staff of nine employees.⊛ Developed and executed a detailed business plan emphasizing customer service, deposit growth and product sales.⊛ Exceeded branch sales and deposit goals and earned incentive awards for every period eligible.⊛ Earned "Service Excellence Award" for outstanding customer service.⊛ Consistently rated as one of the top ten branches in cross-sell ratios.⊛ Achieved second highest Branch Service Quality Rating for 1995.Branch Operations Officer & Director of Security: Assisted the Branch Administrator with the operations of eight branch locations. Responsible for training, compliance, investigations, data security, purchasing and maintenance of equipment and systems.⊛ Documented and evaluated bank policies and procedures.⊛ Coordinated several special projects including two ATM conversions, as well as Reg. CC and Reg. DD training and implementation.⊛ Served on the Advertising and Promotion, Management Associate, Officer Incentive, Performance Improvement and Regulatory Compliance committees.⊛ Developed and administered bank-wide Bank Secrecy Act compliance program.⊛ Implemented and maintained on-line data security system.⊛ Reduced cash and check losses by 52% over three years.