David Grimley Email and Phone Number

- Guiding projects from starting point to completion- Strategic planning to ensure everything runs smoothly- Created a Master Tracker to track all sites/ orders- Created a Sub set of Customer trackers that are fed automatically from the master- Created individual Excel Dashboards for customers- Accountable for placing orders for new circuits ormodifications/upgrades to existing circuits- Work as a teamto ensure all data is accurately captured within the customerrequirements form. - Accountable for ensuring all inventory or assets in relation to orders or changes are managed and accurate records kept. - Accountable for the delivery of small changes, identifying andplanning key activities required to deliver in line with customerrequirements - Accountable for liaising with multiple BT teams or functions to deliver on the order or change outputs within time and quality parameters.   - Keep key stakeholders within the programmeteam informed of progress on orders and changes as appropriate.- Support and conform with agreedproject/programme governance and reporting structures (i.e.attending project meetings & providing regular progress updates to stakeholders) - Manage any issues within control to ensurecustomer requirements are delivered within agreed timelines. - Identify issues quickly, problem solve or escalate to ensure effective resolution.

- End to End delivery of new Cloud Voice Complex - Developed and built positive, successful working relationships with customers andLocal Business unit sales teams- Managed the delivery of all product components required - Consistently delivered projects ahead of proposed timeline- Co-ordinated installation of all access products in line with the IP Communicationsdelivery date- Controlled Dependencies, Identifying activities in jeopardy and proactively taking action- Supported customers in growing their business & identifying their needs- Delivered high quality service to tight deadlines- Managed Key Suppliers in order to drive enhanced customer satisfaction- Co-ordinated with Engineers and instructed them on the task at hand- Booked/Co-ordinated number ports for customers bringing their main numbers across tothe Cloud Voice service with as minimal disruption to their business as possible- Configured call flows and phones correctly and efficiently - Continuously updated Systems on the progress of my work

Worked in Centra part time throughout my schooling. Worked my way up from Shop Assistant to Supervisor until I left for my full time job.