David Hardesty Email and Phone Number

Operations technician running excavator and maintaining gas separation equipment.

Continuing Support at the 96th MDG at Eglin AFB, FLLaptop Security Configurations and DeploymentsLead Tech of Standard Operations Procedures (SOP) of CSA's Military and Civilian SectorsR&D of New medical support software and hardware deployments 40hrs per week-April 2009 - May 30, 2012 General Dynamics Information Technologies at Eglin AFBClient Systems AdministratorAct as a member of the Windows Active Directory Domain Administrator support team in providing timely and efficient support to assigned operations.Coordinate day-to-day operations, applying security patches/fixes and anti-virus updates as released by software manufacturers and anti-virus vendors.Implement the domain level security policies such as authentication mechanisms, password policies and rules, IPSEC policies, etc.Review domain level rights and privileges and perform changes to the same as appropriate.Collaborate in assessing current and expected Windows infrastructure needs, configuration, maintenance, optimization and documentation of Windows infrastructure.Follow and apply configuration and security standards and policies within a defined Change Management process.Implement common preventive maintenance practices for hardware and software.Ensure that system improvements and changes are implemented correctly and completely, and monitor all effects of the modifications.Perform common administrative tasks to include installation, outage tracking, fault isolation and repair for hardware/software/network issues, documentation of troubleshooting methods and fix actions in a ticketing database.Provide after hours and on-call support.My major accomplishments with this company include consistently working at the highest level in completing client trouble tickets and providing a high level of support, earning the praise of my customers, coworkers, supervisor, and manager. Satisfactorily completing all special projects handed to me in a timely manner.

Cox Communications Installs modem, software, hardware and configures client's computers for HSI, VOIP or Digital Television. Proficient in most popular computer software such as McAfee, Symantec anti-virus, Microsoft Outlook/Outlook Express and Windows Updates (WSUS) patch management. Provide users with Firewall setup assistance and network vulnerability scanning. As a pc technician I have fixed and replaced parts on every major pc brand available as well as customers custom built machines. Experience adding users and computers to active directory and changing passwords as needed. Work independently as a technician resource person in troubleshooting, diagnosing and problem resolution of personal computer operations, peripheral devices and connectivity to local & wide area networks. Troubleshoot and resolve issues with DNS, DHCP, corrupt hard drive, motherboard, ram, optical drives and other pc components.

Cox Communications Installed modem, software, hardware and configured client's computers for HSI.Installed customer Primary drop as well as rg6, rg-11, cat3-cat5 cabling and core cabling, to provide customer services for cable TV, high speed internet and Cox digital telephone services; used GPS and mapping programs to locate customer's homes.

Cox Communications Installed Ethernet card into customer computer and configured. Set up Outlook Express, Outlook accounts and configured web browser; instructed customer on use Outlook Express and web browser. Responsible for performing Technician tasks and documenting all significant efforts in the form of technical reports, and drawing changes to company specifications; conducted tests of the integrity of feeder line from tap to customers home, as well as customer lines to ensure signal-to-noise ratios are kept within Cox Communications specifications. Additional tasks required me to run new aerial cables using a bucket truck and various rigging equipment to restoring service to customers. Conducted training classes: correct installation procedures of cable and PC' hardware and pc configuration as well as usage of signal meters. Performed Quality Assurance checks on all field technicians work as well as maintaining a 95-100% QA rating.