David Henderson Email & Phone Number

Durham, Nc

Designed a comprehensive training program for new hires and role progression within the commercial line of business, including tailored plans for the State Health Plan, ensuring strategic alignment and operational excellence.Championed a transformative curriculum redesign, transitioning from traditional instructor-led training to a dynamic hybrid model. This strategic overhaul incorporates self-directed learning, virtual instructor-led sessions, immersive simulations, and practical on-the-job training, resulting in a dramatic 50% reduction in scrap learning and a notable 10% boost in learner satisfaction.Engage actively with senior stakeholders to pinpoint and seize training opportunities that support the organization's strategic objectives, enhancing content relevance and stakeholder engagement.Craft versatile educational content in diverse formats such as audio, video, simulations, and job aids, effectively catering to a variety of learning styles and preferences, which significantly enhances learner autonomy and retention rates.Ensure consistency and high standards in the curriculum across all external vendors spanning the Philippines, Dominican Republic, El Salvador, and the United States, maintaining uniformity and quality across global platforms.Developed and integrated DEI-focused training modules addressing racially charged interactions, establishing these critical elements as foundational components of the new hire training program.Pioneered the integration of generative AI technologies as a member of the Gen AI Tiger Team, spearheading innovation and fostering a culture of continuous improvement in learning solutions.

Honest Pint is a professional theatre company founded in Raleigh, NC in 2013. Our name stemsfrom the UK concept of an honest pint of beer: a 16-fluid ounce pour—no foam, no skimping. Exactly what the drinker paid for. Our mission is to give audiences exactly what they pay for—the highest-quality storytelling thatwe can bring them—and the opportunity to experience it with peers in a safe, welcomingenvironment. We are committed to ensuring these experiences reflect the community andworld we live in.We honor this commitment in four specific ways: Creating community-centered experiencesNurturing Triangle-area artistsProducing challenging works of theatre that linger with audiences long after they leave the showSeeking out stories, artists and audiences that include all people regardless of race, socioeconomic class, color, national origin, religion, diverse perspectives, age, sex, sexual orientation, gender, gender identity, neurological or physical ability, veteran status, legal status, or education level.We believe in taking creative risks and working above and beyond our comfort zones in order to create experiences that stimulate, inspire, and challenge our audiences. We strive to inspire the next generation of theater artists through performance, education, mentorship, and outreach. We commit to sustaining a diverse, inclusive, equitable space and safe space for all voices.We aspire to bring the Triangle area a high-quality theatrical experience while fostering fellowship within our community. We believe in excellence and strive for greatness. That’s an Honest Pint.​

Raleigh, Nc

Established and continuously optimized learning content standards, templates, and best practices, significantly enhancing the consistency and effectiveness of virtual training programs across the organization. Drove adoption of these standards to ensure high-quality deliverables.Led the strategic transition of the Sales Force Boot Camp from traditional live sessions to a cutting-edge virtual on-demand format, collaborating closely with global leaders and executive teams to boost learner engagement and accessibility. This transition exemplified a successful adaptation to evolving learning environments and demands.Developed and conducted a series of engaging virtual 'Lunch and Learns', educating global teams on the latest instructional design methodologies and standards. These sessions were tailored to foster continuous professional development and ensure a uniform understanding of best practices across continents.Spearheaded multiple work streams to orchestrate the design and execution of the Virtual Sales Kick-Off, implementing On24 as the innovative delivery platform. Managed cross-functional team collaborations and leveraged state-of-the-art technologies to deliver a seamless and interactive event experience.

Researched, authored, and crafted compelling content for DisasterReady.org, collaborating closely with NGOs and global leaders in humanitarian relief. This effort significantly enhanced the resourcefulness and accessibility of vital training materials for emergency response teams worldwide.Orchestrated virtual global learning sessions with thought leaders in humanitarian relief, enhancing knowledge sharing and engagement across continents. These sessions fostered an enriched collaborative environment and broadened the understanding of complex humanitarian challenges.

Raleigh, Nc

Developed innovative learning solutions to enhance sales productivity.Collaborated with internal Sales, Operations, and Executive teams. Conducted in-depth needs analyses to validate messaging and prioritize learning, leading to the design of strategic learning programs. Played a key role in pioneering the integration of Web 2.0 technologies, gamification, and mobile platforms into corporate training, helping to establish new instructional design standards and methodologies. Contributed to building and expanding the Sales University brand while also setting learning content standards (including best practices and templates) for SAP Sales University. Created the "Path to Excellence" instructional design standards website.Continuously researched emerging trends, providing the team with updates and recommendations on advanced learning technologies such as simulations, gamification, and mobile learning.Designed and facilitated a 3-day instructor-led workshop to enhance team members’ instructional design and performance consulting capabilities.Supervised third-party vendors and interns, ensuring the successful execution of key learning projects.

Recipient of 2007 APEX award for Trainer of the Year.Led the creation of a standardized Instructional Design Methodology, elevating training quality across Siemens programs. This methodology harmonized training approaches, improving consistency and outcomes across diverse training modules.Managed large-scale training initiatives, including the introduction of handheld communication devices for field service engineers. These initiatives streamlined field operations and enhanced the technical capabilities of the engineering staff.Developed and delivered comprehensive training sessions on conflict resolution, customer relationship management, and Microsoft Outlook, among others. These sessions equipped employees with essential skills, improving productivity and interpersonal effectiveness in the workplace.

Designed, developed and delivered training for a 450-employee customer service facility. Areas of expertise included health insurance, pension plans, 401(k) plans, Human Resources, Root Cause Analysis, Customer Service and creative problem solving. Worked directly with internal and external clients to identify and resolve knowledge gaps. Created training strategies to recognize and address trends that could adversely impact our clients. created and presented seminars on “How to be a better Trainer.”