David Henderson Email & Phone Number

New York, New York, United States

Sitting in the CFO function and aligned to Human Resources, we are tasked with enabling HR Leaders as we reimagine HR, delivering an experience obsessed product driven operating model.

Hong Kong, Hong Kong Sar

Designed target operating model and business development plans, including ideation, pitch for funding, through to plan execution.Led large transformation projects, moving organization from strategy to action, driving business, service delivery, experience, and financial priorities.Actively managed ROI, accountable for 35MM USD budget and organizational design decisions (to invest or cut).Implemented new technologies and led digitalization, improving effectiveness and (global) scalability.Chief storytelling and data visualization lead, enabling decisions and providing updates to regional CEO, COO, and executive management.Built relationships with stakeholders and drove a "trusted advisory" culture.Drove communication, operational excellence, and process reengineering, motivating teams to excel in efficiency and client satisfaction.

Hong Kong Sar

Hong Kong, Hong Kong Sar

Hong Kong

Support Regional Resourcing / Talent Acquisition Head with managing operations for 18 markets across Asia (19,000 hires annually).Single point of contact to global/ regional heads, leading operations, change & project management, data visualization, and risk/ issues management supported by a function of 127 FTE and 250+ vendor employees.Primary APAC lead for all global technology projects, ensuring on-time delivery and alignment of expectations. Full accountability for operational excellence and process reengineering, providing root cause analysis and course correction support.Led successful cross-functional initiatives to standardize delivery, reducing handoffs in partnership with HR COEs, finance, business, and technology stakeholders.Established robust business controls to ensure compliance and innovative risk management.Accountable for COE service levels, tool/ resource utilization, and vendor management.

Hong Kong

Responsible for 114 vendors, ensuring governance (risk, incident, and audit management); vendor strategy (e.g. cost); continuous improvement; and quality for RPO, contract labor, and agencies in 12 countries.Delivered flagship project to replace and implement new regional RPO solution, efficiency and cost-savings. Completed electronic invoicing transition for contract labor.

Dallas, Tx Us

Business Control partner supporting execution of Global Information Security (GIS) and Third Party requirements for 250 GT&O vendors (annual spend $796M USD) aligned to Centralized Support and Operations, Global Delivery Center of Expertise, and operations supporting customers, which includes: Banking/Brokerage & Client Services, Collections and Recovery, Consumer Specialty Servicing, Enterprise Fraud Management, Investment Solutions & Client Onboarding, Servicing Operations, and Retirement Services.Key Accomplishments: • Streamlined and documented global Application Development Security (ethical hacking) Framework, 48% reduction in non-compliant vulnerabilities.• Established a best in practice controller advisory desk for GT&O, supporting 48 Enterprise Vendor Managers in executing Global Information Security (GIS) requirements – protected externally hosted confidential and proprietary data • Facilitated Master Services Agreement (GSA, CSA, ASPA, etc.) reviews – enabled negotiation with vendors as to Bank’s contractual rights to conduct required GIS assessments• Designed and developed executive dashboard and reporting tools to consolidate various data sources into usable visualizations – promoted awareness, efficient tracking, and accountability • Gained experience with MS Access and a working understanding of MS SQL• Drove cross-functional collaboration, control improvement initiatives, produced and presented training, and facilitated monthly forums• Designed review process control using mySource data and Ariba contract detail to ensure compliance with Permit To Send requirements

Dallas, Texas, United States

Business Control partner supporting Third Party/ Vendor Management program for Consumer Mortgage Operations. Supported Enterprise Critical Vendor Managers and formally acted as lead within a team of Vendor Support partners responsible for enabling the implementation of enterprise policies, standards, and procedures with an emphasis in compliance, operational, and reputational risk management. Key Accomplishments: • Led Issues Management Governance routine to identify, measure, and mitigate risk.• Maintained subject matter expertise of policies, standards, and procedures – ensured downstream compliance• Supported Sourcing and business partners as control function for ‘Manage Phase’ and termination changes• Became a trusted liaison with Sourcing, Vendor Analytics, and Third Party Administration to research complex Change Requests and implement data governance & maintenance changes• Led vendor portfolio compliance training, risk category reclassification, and other complex, high visibility projects to identify, measure, and mitigate risk

Dallas, Tx

Enterprise Vendor Manager supporting Consumer and Home Loans businesses with executing VM program.Key Accomplishments: • Selected to join specialized Business Control & Readiness Management team tasked with change management & implementation necessary to transition to a centralized ‘Global Vendor Management Program’ model (change dictated by recommendations in the OCC’s MRA 2011-45 and MRA #2 2009-30 letters)• Managed 25 vendors, successfully mitigated risk, navigated enterprise policies and procedures, facilitated risk escalation, and fostered collaboration between business partners, Sourcing, and vendors• Led in-depth Vendor Onsite Assessments (Operational risk assessment) and supported GIS Assessments

Dallas, Tx

Supported Home Transition Services business with maintaining contractual vendor/ wholly-owned affiliate relations. Key Accomplishments: • Designed and implemented new performance based work allocation protocol and negotiated terms with wholly-owned affiliate• Designed SharePoint tracking for root-cause analysis between affiliates/ vendors and Front Line Unit • Led negotiation and collaboration to repair relationships and re-write vendor Statements of Work (SOWs)• Conducted end-to-end vendor portfolio (annual spend exceeding 46MM) analysis to identify strengths and enable strategic capacity forecasting, pipeline management, and contract termination

Dallas, Texas, United States

Provided support to the Mortgage Foreclosure After Sale Unit and government loan specialists to audit and file government foreclosure claims Key Accomplishments:• Designed and implemented procedures that expanded the scope of tasks performed within frontline job roles while creating a 30% increase in bottom line production • Exceeded departmental trending goal of 1% or less controllable error rate for three 90day rolling periods • Independently assumed additional responsibilities within the Veteran Admin. and Post Foreclosure Sales roles

Dallas, Texas, United States

• Promoted to lead within 6 months• Cross-trained new associates in all areas and roles within the Customer Care/ Retention Department (CCRD) mortgage servicing line of business • Worked with leadership to oversee progression of new associates – ensured individual classes had concurrence with acceptable new hire training standards • Designed and implemented sales training course which increased sales numbers by 20% within the first month of implementation and was added to the permanently new hire training curriculum• Selected as an integral team member to research customer escalations pertaining to Payoff, Foreclosure, Fraud, HELOC, and Credit Reporting issues

Dallas, Tx

• Responsible for taking 50-130 inbound calls per day – developed excellent interpersonal skill and the ability to produce a quality high volume, goal driven, and current client centered sales experience • Handled escalated complaints with a 24 business hour commitment to bring issue to resolution

Dallas, Tx

• Sales directly to customers – well-read in Language learning product information and key selling points• Handled inventory and ordered new products when needed

Human Resources Advisory Certificate, Human Resources Management And Services

HR & Organizational Strategy, HR Leadership, HR Consulting, Inclusive Climate, Strategic Analytics

In Pursuit Of A Bachelor'S Degree, •In Pursuit Of International And Area Studies Bachelor’S Degree, International Business Minor

Activities and Societies: Learning Mandarin Chinese, intending to reach written and spoken fluency