David Herbert Email & Phone Number

Greater New York City Area

• Lead a Global Engineering team responsible for business critical core applications such as Microsoft Office, Browsers, Terminal Emulators, and Runtimes for ~140K+ users across multiple regions and divisions.Team.
• Work with stakeholders to develop long term strategy for the firm as it relates to Core Software and alternative platforms.
• Work closely with third-party vendors, developers, business users, and service owners on key initiatives for the firm.
• Meet with senior management in technology and the business.
• Lifecycle management of core applications such as Microsoft Office, browsers (Internet Explorer, Chrome, Firefox, Safari), Runtimes (.Net, Java, etc), Adobe products and Terminal Emulators.
• Evaluate new technologies and services and develop plans for adoption in the enterprise.

• Resources Managed – 25+ Full Time Employees, Vendor resources and ManagersTeam Responsibilities include:
• Responsible for service delivery and vendor management for all desktop and server related hardware break fix and provisioning (IMAC) activities in the America’s.
• Coordinated 15,000+ desktop moves between multiple locations including complex remote office and front office trading floor configurations
• Plan and guide desktop requirements at all levels of management for projects and equipment refresh activities.
• Developed and implemented metrics reporting to drive operational efficiencies.
• Conducted large scale business process improvement analysis to improve team effectiveness

• Manage a team of 8 System Analysts handling 100+ trouble tickets daily in support of 2500+ desktops across multiple locations.
• Supervise and coordinate large scale projects and initiatives, such as integration of newly acquired companies and the build out of the new Lehman data center; always ensuring that milestones are met, final completion.
• Meet regularly with business senior management to present future initiatives, budgets, and status of major projects, and to ensure that they were provided with the highest level of service.
• Work with Application Development teams to ensure proper internal Change Management procedures and workflows are utilized to minimize business impact regarding application updates, software distribution, and emergency.
• Global Security Liaison for all Desktop Support divisions; responsible for planning, tracking and implementation of global security initiatives. These projects include Local Administrator Remediation, Worm Mitigation.
• Handle the Disaster Recovery planning, rollout, and testing of Operations and Finance departments, ensuring all critical applications are available in the event of a disaster.