David Hernandez is a Customer Service Specialist at CodeHS.
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Customer Service SpecialistCodehsChicago, Il, Us
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Customer Support, Shift LeadCoinflip Mar 2023 - Dec 2023Chicago, Illinois, United States• Assisted in call quality assurance where calls were reviewed in order to ensure thatwe are providing the best service.• Trained a team of new customer service agents to ensure a high quality ofcustomer support.• Served as an escalation point for customers experiencing advanced issues. -
Customer Support SpecialistCoinflip Oct 2021 - Mar 2023Chicago, Illinois, United States• Served as a resource for other customer support agents by utilizingcommunication platforms for training. • Served as a resource for legal and compliance departments when investigatingthose department's concerns. • Assisted in updating our customer support knowledge-base by creating andimproving process documentation.
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Customer Support AgentCoinflip Jan 2021 - Oct 2021Chicago, Illinois, United States• Supported an ATM customer base via phone and chat. • Utilized compliance and legal skills in order to ensure customers were properlyhandled. • Collaborated with cross-functional teams to provide accurate and timely supportto customers.
David Hernandez Education Details
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Software Development
Frequently Asked Questions about David Hernandez
What company does David Hernandez work for?
David Hernandez works for Codehs
What is David Hernandez's role at the current company?
David Hernandez's current role is Customer Service Specialist.
What schools did David Hernandez attend?
David Hernandez attended Illinois Institute Of Technology.
Who are David Hernandez's colleagues?
David Hernandez's colleagues are Daryl Wong, Lauren Nelson, Mike Javor, Blake Schafer, Israel Yarce, Melissa Frye, Molly Hagan.
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David Hernandez
Los Angeles Metropolitan Area2marshall.usc.edu, dropbox.com -
David Hernandez
Washington, Dc5digit.co, presidiomba.org, brightedge.com, databricks.com, rapidapi.com -
David Hernandez
David Hernandez | Chief Programs Officer At Sunnyvale Community Services | 2024 Silicon Valley Business Journal 40 Under 40 HonoreeMorgan Hill, Ca -
2biowishtech.com, pepsico.com
1 (914) 2XXXXXXX
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