David Hernandez Email & Phone Number

Durham, North Carolina, United States

Raleigh, North Carolina, United States

• Ensure quality experience to the customers at the establishment through strict hospitality techniques. • Product sales, Event Coordination • Inventory and Cost Analysis • Customer Outreach • Control over operational systems for the company “Toast” and “open Table”. • In charge of a team of 30 People.

Raleigh, North Carolina, United States

• Coordination for shift, events, marketing and supplies for the establishment. • Responsible for full operation, hiring, scheduling and termination of staff. • Direct contact with suppliers and maintenance. • Payroll and inventory process. • Control over operational systems for the company “Toast” and “open Table”.

Durham, North Carolina, United States

• Provided expert guidance on Digital Banking to LCCU employees, assisting them in addressing customer Digital Banking needs, including hardware and software troubleshooting and diagnosis.• Created and generated Digital Banking reports, actively engaged in manual data clean-up tasks such as managing inactive accounts and making eStatement changes. • Managed Digital Banking operational functions, ensuring the completion and maintenance of product and service documentation, procedures, and forms for Digital Banking.• Assisted in the development and maintenance of training materials for online banking products, acting as a valuable resource for LCCU employees seeking assistance with Digital Banking.• Demonstrated a proactive approach to identifying and resolving Digital Banking issues, actively seeking opportunities to enhance Digital Banking processes.• Coordinated and provided support for multiple concurrent Digital Banking projects, collaborating with upper management to ensure successful project execution.• Efficiently resolved member complaints and issues in a timely manner, promptly communicating all customer service-related concerns to the management team.• Actively participated in the implementation of new Digital Banking products, engaged in testing, and provided post-implementation support for online banking service products.• Offered support for Central Operations functions, including teller activities, opening new accounts, and various aspects of Operations.• Performed daily tasks, reviewed reports, prepared correspondence, and actively contributed to special department projects as needed.

Mexico City Area, Mexico

• Managed help desk tickets, providing support to address customer inquiries related to company products.• Collaborated with cross-functional teams to implement existing products for clients, ensuring the continuous and meaningful utilization of these products to create value.• Provided input and recommendations for enhancing digital product delivery processes and platforms, with a focus on commercial aspects.• Identified new processes and platforms to facilitate commercial aspects of digital product delivery, including FlexID and SPT creation, WBS management, invoice creation, add-ons, renewals, and co-terming.• Communicated effectively with account teams to coordinate activation date notices, accounts receivable aging, and upcoming renewals.• Explored opportunities to automate commercial processes using PwC automation tools, working closely with the Operations Technology team.• Collaborated with stakeholders across various teams, including senior stakeholders, to achieve project objectives.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), International Business, 9.2