David Heuser Email and Phone Number
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19 years of customer service experience in a fast paced, telecommunications company. Expertise include: multimedia communications, sales, event planning, and operations management.Specialties: MS Excel, MS Word, MS PowerPoint, budget management, speaker presentations, and individual development.
T-Mobile
View- Website:
- tmobile.com
- Employees:
- 77533
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Content ManagerT-Mobile Jun 2013 - PresentBellingham, Washington AreaManage Customer Sentiment through social engagement. Manage a team of 11 online social media specialists who answer questions and interact with customers and the general public via social media applications, e.g., Facebook, Twitter, Google+, Chat, etc.- Develop and implement departmental strategy according to business and customer needs- Build key relationships with internal/external business partners, including Marketing, PR, Legal- Guide team to find customer experience improvements through issue resolution and process updates
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Quality Analyst 2T-Mobile Nov 2009 - Jun 2013Bellingham, Washington AreaThrough listening to calls and using customer surveys as main tools to drive a common language, I provide the two call centers I support insights, direction, and training on how their call center is performing and how they can improve. As an Analyst 2, I have taken the lead on several high level projects that provide insights at a Regional and Enterprise level to Sr Leadership not only within the Quality organization but also to Sr Leadership in Operations. I also own multiple tasks within this position that support the entire Quality organization as a whole including but not limited to Team project , Communication/Team Meeting tracking, and hosting our Weekly Team Meeting.
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Team ManagerT-Mobile Aug 2008 - Nov 2009Bellingham, Washington AreaManaging, mentoring, developing, and inspiring 6-8 Coaches, their Sr Reps and their teams of 15 representatives. Providing direction, coaching, feedback, and development to a Coach Core team that runs to the representative and their performance. I was also responsible for the hiring/firing of new employees with a partnership with HR.
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Incentive ManagerT-Mobile Jun 2006 - Aug 2008Bellingham, Washington AreaWorking with the Site Director, Business Support Manager, Assistant Site Director, and Team Managers on utilizing a quarterly budget to create fun and engaging incentives to support the desire for improvement and exceeding goals at the Representative and Coach level. Other responsibilities involved were managing all levels of the summer picnic, holiday parties, and other events on and off site. I was also the main contact for T-Mobile's internal recognition programs.
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SalesSprint Nov 1998 - May 1999Sold land line services to small businesses. -
Business CreditWestern Wireless Jan 1995 - Jul 1998Processed credit for sales representatives. Ran business trades, approved credits, processed Govt accounts.
David Heuser Skills
David Heuser Education Details
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Communication, General -
Communication, General
Frequently Asked Questions about David Heuser
What company does David Heuser work for?
David Heuser works for T-Mobile
What is David Heuser's role at the current company?
David Heuser's current role is Sr Analyst, Quality at T-Mobile.
What is David Heuser's email address?
David Heuser's email address is da****@****ons.com
What is David Heuser's direct phone number?
David Heuser's direct phone number is +150942*****
What schools did David Heuser attend?
David Heuser attended Seattle Central College, Seattle Central Community College.
What are some of David Heuser's interests?
David Heuser has interest in Nfl, Soccer, Micro Beers, Playing Guitar, Spending Time With Family Outdoors, Video Games.
What skills is David Heuser known for?
David Heuser has skills like Telecommunications, Call Centers, Customer Experience, Mobile Devices, Team Leadership, Mobile Communications, Management, Mobile Technology, Vendor Management, Leadership, Customer Satisfaction, Process Improvement.
Who are David Heuser's colleagues?
David Heuser's colleagues are Tara Bolton, Bob Tobia, Seth Koop, Tomas Slaby, Jose Valles, Clevon Harmon Iv, Sean Mccracken, Mba, Pmp.
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David Heuser
Sr. Program Manager | Expert In Creating & Managing Customer Experience And Sales Strategy | Exceeding Expectations Through Planning, Coaching, Partnerships, And Inclusivity.Bellingham, Wa
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