David Heuser Email & Phone Number

Raleigh, Nc, Us

Coordinate resources across internal business units including sales, service delivery, product teams, engineering units and business functions (legal, finance, contracting, security, workplace resources) to plan, deliver and continually improve technical solutions to specialized customers.

Coordinated efforts internally across corporate business units and externally with industry leaders to develop and deliver new innovative products and solutions to address gaps in technologies and capabilities for key customers. Acted as lead solution architect and central point of contact for corporate functions and actions.

Developed service delivery models and recommended key changes to the service delivery organizational structure to scale and grow services and business.Managed teams of senior network engineers supporting key customers. Balanced business growth and profitability requirements with customer demands and employee growth and retention.

Supported key customer networks providing proactive design, optimization and tuning of existing networks and planning for new features and functionality to support new business requirements and increase supportability of the network and systems.

As engineering team lead: trained engineers, managed skill sets, budget and interpersonal communication.Obtained Solaris Certified Administrator (CSA) and Microsoft Certified Systems Engineer (MCSE) certifications.

Technical team lead and project manager responsible for leading customer network teams, coordinating and supervising subcontractors.