Security Operations Center (Soc) Manager
Current- Led the establishment and optimization of SOC operations, implementing advanced threat detection strategies, significantly reducing response times to security incidents
- Diligently reviewed an average of 250 user tickets per month, ensuring timely resolution and adherence to security protocols
- Conducted thorough assessments of all IP and domain blocks before implementation, minimizing potential risks and ensuring alignment with security objectives
- Skillfully triaged and routed GSA user tickets to the appropriate security team, facilitating efficient incident response and resolution
- Contributed to the development of the SOC Guidance of Assigned Tasks (GOAT), providing clarity and direction for team members in their daily responsibilities
- Developed How-To training videos for SOC and Incident Response Teams