Security Operations Center (Soc) Manager
Current• Led the establishment and optimization of SOC operations, implementing advanced threat detection strategies, significantly reducing response times to security incidents• Diligently reviewed an average of 250 user tickets per month, ensuring timely resolution and adherence to security protocols• Conducted thorough assessments of all IP and domain blocks before implementation, minimizing potential risks and ensuring alignment with security objectives• Skillfully triaged and routed GSA user tickets to the appropriate security team, facilitating efficient incident response and resolution• Contributed to the development of the SOC Guidance of Assigned Tasks (GOAT), providing clarity and direction for team members in their daily responsibilities • Developed How-To training videos for SOC and Incident Response Teams