David Willis Email & Phone Number

Independence, Oh

As Contract Renewal Coordinator, I build long-term, positive customer relationships by creating renewal proposals, providing customer quotes, processing orders, and renewing customer contracts for commercial and government accounts. I continually engage with clients to maintain a rolling schedule of renewal opportunities, address sales-related inquiries by phone and email and resolve escalated issues.

As Account Development Rep, I managed business relationships in an industry-based territory, establishing relationships with new and existing clients. I also managed more than 500 accounts, generated new leads through cold calling, in-person client visits, and analysis of delinquent accounts to discover sales opportunities. Additionally, I educated clients on product offerings and closed business-to-business (B2B) sales for merchandising displays and sign holders. In this role, I gained extensive project management experience by coordinating and managing customized client projects.A few of my accomplishments included:▪ Facilitated Zoom presentations and webinars to demonstrate custom merchandising products to customers.▪ Increased sales territory from $5M to $7.2M and improved gross margin percentage.▪ Communicated project status and timelines with clients and ensured 100% client satisfaction.▪ Worked closely with marketing team to develop pricing strategies and promotional and discount programs to generate and consistently meet 5% annual growth quota.▪ Collaborated with engineering, design, sourcing, and production teams to design, build, and ship customized merchandise displays, stands, and sign holders to meet unique client needs.▪ Managed projects valued at more than $10K. Oversaw project scope, deliverables, and ensured project timeline was achieved to meet client expectations.

As Customer Service Rep, I provided freight estimates, proof of delivery, bill of ladings, invoices, and replacements for shortages or damaged goods and accurately entered sales quotes and orders for customers and District Sales Managers in the company’s database. I successfully led the team in key performance metrics (KPMs) for orders processed, phone calls, and lowest error percentage, achieving well below required 3%.