David Jackson Email & Phone Number

Accomplished Warehouse and Hub Manager with extensive experience in managing high-volume operations, logistics coordination, and supply chain management. Proven track record in optimizing inventory management, leading large teams, and enhancing process efficiencies. Adept at implementing safety protocols, budget control, and customer service strategies to ensure smooth operations and high customer satisfaction. Recognized for exceptional crisis management and operational recovery abilities. Areas of Expertise:Inventory Management | Logistics Coordination | Team Leadership | Process Improvement | MS Office | Safety and Compliance | Warehouse Management Systems | Budget Management | Space Optimization | Customer Service | Supply Chain Management | Problem Solving | Time Management | Project Management

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  Hub Manager

  Ups

  Oct 1994 - Mar 2024 - Forest Park, Georgia, United States

  PRIMARY FUNCTIONS:Operations Management: Oversaw daily operations of a high-volume hub processing 55,000 packages daily, ensuring efficient sorting, loading, and dispatching of packages to meet delivery schedules.Team Supervision: Managed a team of over 180 employees, including hiring, training, scheduling, and performance evaluations to maintain a high level of productivity and morale.Safety and Compliance: Enforced safety regulations and compliance with company policies, conducting regular safety training sessions and audits to ensure a secure working environment.Budget Control: Developed and managed the hub’s budget, monitoring expenditures and implementing cost-saving measures to maximize profitability.Customer Service Coordination: Acted as the primary point of contact for customer service issues, resolving complaints and ensuring customer satisfaction through effective communication and problem-solving.SELECTED RESULTS:Increased Processing Capacity: Successfully increased hub sort capacity by 67% (from 12K to 20K packages) during the 2021 Texas Winter Storm by leveraging automated Small Sort technology, ensuring seamless processing of both SMART and local volumes without additional staffing.Team Leadership and Efficiency: Led a dedicated team to identify and mitigate bottlenecks, resulting in the efficient handling of increased volume with minimal service failures Crisis Management and Continuity: Orchestrated rapid response and contingency plan during the 2016 fire, effectively coordinating with the fire department and cleaning crew to regain partial building access, ensuring all remaining volume was processed with zero service failures.Operational Recovery: Successfully managed clean-up and operational recovery post-fire, enabling the hub to process all volumes without delays and hand over the facility to the next sort with no issues.

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  Georgia State University

  Biology, General