Responsible for directing team of Sales personnel through the successful delivery of products. • Manages day-to-day operation of the Sales Office including sales areas, facilitating solutions across department boundaries, communicating program progress, and mentoring staff.• Develops, standardizes, and communicates metrics to support sales goals.• Provides recommendations, process improvements, and best practices to improve Sales performance.

Responsible for directing team of Project Managers through the successful delivery of highly visible, complex initiatives to support client implementations for the IT Product Development Organization. • Manages day-to-day operation of the Program Management Office (PMO) including resolving project and resource conflicts, facilitating solutions across department boundaries, communicating program progress, analyzing program risks, and mentoring staff.• Executes and maintains program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management. • Develops, standardizes, and communicates metrics to support department goals.• Provides recommendations, process improvements, and best practices to improve PMO performance.

Managed team of six associates and consultants. Evaluated, managed daily activities, and trained team as needed. Maintained department’s portfolio, optimizing resource allocation, establishing guidelines, and aligning business and department strategies. Conducted weekly program status meetings with clients.• Managed multiple global and domestic projects across life cycle stages from activation through closing phase.• Developed methodology to track and analyze team’s project metrics using MS SharePoint. • Conducted internal training sessions on MS Project, SDLC, and business plan creation through presentations

Defined baseline project metrics and tracked project performance to ensure projects met or exceeded targets. Assisted in the business process redesign and documentation as needed for new technology. Decomposed high-level information into details and distinguished user requests from the underlying true needs. Extracted and integrated data for modeling and analysis to facilitate business planning decisions.• All life cycle projects promoted to QA and implemented within 5% of agreed upon dates. • Managed portfolio of all tax reporting and registered mutual funds enhancement requests. • Completed external MS Project training and advanced training courses.