- Serve as the customer’s onsite application expert for various EHRs, ensuring that system setup and ancillary services meet the customer’s expectations- Assessing customer training requirements for various EHRs and, in conjunction with the Project Manager, preparing implementation objectives and agendas- Conducting remote check-point calls during new implementations and assisting with onsite Go Live support- Management of onsite delivery personnel and ancillary providers to ensure a successful implementation- Deliver high quality product training to our customers, business partners, certified consultants and employees in person at customer location, University or online using approved training curriculum, student materials, instructor tools, presentation tools and other documentation- Running and creating SQL queries return essential data to maintain

- Perform remote Operations Assessment or an onsite In-Depth Analysis,capturing workflows and protocol within practice- Serve as the customer’s onsite application expert, ensuring that system setupand ancillary services meet the customer’s expectations- Assessing customer training requirements and, in conjunction with the ProjectManager, preparing implementation objectives and agendas- Conducting remote check point calls during new implementations and assistingwith onsite Go Live support- Management of onsite delivery personnel and ancillary providers to ensure asuccessful implementation- Provide ongoing support to the customer prior to the transition to Greenwaysupport- Transition customer to Greenway support appropriately- Maintain open communication with Project Manager throughout theimplementation process providing regular updates- Delivers high quality product training to our customers, business partners,certified consultants and employees in person at customer location, University oronline using approved training curriculum, student materials, instructor tools,presentation tools and other documentation

- Worked remotely to help clients of Quest Diagnostics to initiate and modify data to create a bi-directional lab interface for Intergy and PrimeSuite.- Extensive experience in queries to the Quest Databases systems to acquire pertinent data for use in creating Test Directories for client use- Perform remote Operations Assessment or onsite In-Depth Analysis, capturing workflows and protocol within practice for PrimeSuite clients- Maintained data integrity so as to make the transition as smooth and seamless as possible. - Trained physicians and staff on the new process.

- I provided training on PrimeSuite for clinical and billing staff. - I managed projects and worked with other departments to implement a bi-directional interface with the hospital EMR Meditech, created a query to pull out referrals created and export them to a drop box to be picked up by another vendor, and handled the transition to version 17.10 and the conversion of templates to be ICD-10 compatible. - I worked with vendors to meet deadlines for implementing new functionality and upgrades such as implementing Medfusion, Direct Messaging, Immunization Registries, and the Specialty Registry. I helped the providers to meet MU requirements and provide information for audits. - I developed workflows for better utilization of PrimeSuite including editing templates and working with the staff to develop better processes. I also developed reports for recording financial, patient, and practice data. I have also been trained on Financial Intelligence for running, subscribing, and editing report contained within the product. - I have worked closely to with Greenway support to resolve issues such as superbly edits, bugs, and miscellaneous problems.

- Provided training on EMR for clinical staff, organized team implementations, and assessed training needs for sites for several hospital sites and healthcare systems.