Customer Experience Manager Northern- Management of the new CX Strategy in the northern region from Dublin to Dundalk and across to Sligo. Placing the customer at the heart of our business and the one team culture with our employees while enhancing the customer experience is my priority.

Organisation and coordination of delivery of car parts for Navigator Freight Agency for Jaguar, Ford, Land Rover and Volvo from Europe and UK. Inland delivery coordination to all counties in Ireland daily. Management and delivery of Heavy Haulage and Groupage Freight throughout Ireland, UK and Worldwide. Contract tender management and customs and tariff coordination with UK and European suppliers.

Protection of revenue and education of travel fare purchase.

The management of the Customer Experience on the Luas Red Line in Dublin. This executive role includes the management of the full Luas Red Line tram service operation 7 days per week. My team will ensure that our customer experiences a safe, efficient and friendly journey at all times while continuing to offer a punctual and reliable transport route ensuring that Transdev Luas is Dublin's preferred transport provider. Responsible for many employees across multiple roles I make sure that our… Show more The management of the Customer Experience on the Luas Red Line in Dublin. This executive role includes the management of the full Luas Red Line tram service operation 7 days per week. My team will ensure that our customer experiences a safe, efficient and friendly journey at all times while continuing to offer a punctual and reliable transport route ensuring that Transdev Luas is Dublin's preferred transport provider. Responsible for many employees across multiple roles I make sure that our customer is at the forefront everything we do. Show less

I am responsible for the safe and punctual delivery of the Luas tram service in Dublin City. I am the direct manager of the Service Delivery Team which currently includes 172 drivers, 16 Traffic Supervisors, 7 Driver Team Leaders and 2 Executive Planners. Together we ensure a safe and punctual tram service across the Red and Green tram lines in Dublin City.

My responsibilities include assisting the Operations Manager on the delivery of a light rail timetable through the management of the staff that will ensure the most safe, punctual and efficient service for the public in Dublin. In the Operations Mangers absence I would assume full responsibility for the daily operation of the Luas and the responsibility of over 200 operational staff. I also manage compliance with staff management and operational procedures through an audit programme. I am a… Show more My responsibilities include assisting the Operations Manager on the delivery of a light rail timetable through the management of the staff that will ensure the most safe, punctual and efficient service for the public in Dublin. In the Operations Mangers absence I would assume full responsibility for the daily operation of the Luas and the responsibility of over 200 operational staff. I also manage compliance with staff management and operational procedures through an audit programme. I am a qualified tram driver, assessor and a fully competent Incident Manager Show less

As a Driver Team Leader I was responsible for a team of 35 drivers ensuring that they were operating a tram to the safest and most efficient manner. I ensured all the drivers in my team were competent and confident through various assessments and retraining programmes. I was also available to support any member of my team and any staff member both personally and professionally

As a Driver Trainer I was responsible for the delivery of the basic tram drivers course over a period of six weeks. I got great satisfaction in seeing the new recruits becoming full time tram drivers