Managing multiple Air Force System programs RMF Accreditations.ACAS vulnerability analysis guru.Security clearance current.

Provide user support to new startup company in new facilities.Image and provision Thinkpad laptops and Yealink VoIP phones.Support Juno Pulse VPN, Microsoft Office 365, Skype for Business, Follow-Me printing, Intune BYOD.Provide remote support to field users via Skype and SCCM.Manage and document service requests in Atlassian JIRA ITSM application.

- Resolve Service Request and Incident support for US and international customers.- Log, track, and report SR and Incident work in ITSM/ServiceNow application.- Use SSH/Putty Remote Access directly to Cisco Switches and Routers for device troubleshooting, and for configuring Modify/Add/Change/Delete requests. - Use Remote Access and RTMT to troubleshoot issues with Cisco Unified Call Manager, Unity, UCCX, Jabber, Presence, DRS.- Troubleshoot and configure Cisco IP phone & user account Modify/Add/Change/Delete requests using Cisco Unified Call Manager GUI and CME, Cisco Unified Unity GUI and CUE.- Use Remote login and vSphere, vCenter tools to troubleshoot and configure changes to customer VMware ESXi Hosts and Virtual Machines.- Perform configuration and troubleshooting of apps and services on Windows and Linux Servers.- Initiate and coordinate RMA repairs and replacements between customers and Cisco TAC, Juniper Networks, Adtran.

- Provide local and remote support of 1000+ users, office and factory systems. - Work on IT implementations of MS-Lync 2010, Exchange 2010, Checkpoint E80.- Work on company implementation of HP Elite / Elitebook hardware to replace upgrading entire installed PC laptop and desktop base using Dell hardware.- Work on company project of implementing Windows 7 rollout to replace entire installed PC base running WinXP.- Build, configure, patch Windows Server 2003/2008, and Window 7 using MS-SCCM, HDD Cloning, and direct installs.- Install and support VPN remote office access, Office 2007, Salesforce, Oracle, Sharepoint 2010, Sophos AntiVirus, MS-Lync, Cisco MeetingPlace.- Provide assistance to remote offices and salespeople using RDP, MS-Lync, Cisco MeetingPlace Express.- Support Virtual Desktops running on HP Thin Clients using VMware vSphere console.- Troubleshoot wired & wireless networks running on Cisco switches and Access Points.- Configure, provision, support company iPhones, Blackberrys, Cisco VoIP desk & portable phones.

- Provide installation, configuration, application troubleshooting support for 100+ users on Windows XP and Vista.- Support Domain Controllers, DNS Servers, Exchange, DRS running on Windows Server 2003, 2008.- Manage mailbox stores on Exchange 2003, user accounts on Outlook 2003, 2007.- Backup & restore data using Symantec BackupExec.- Install, configure, and generate reports for Sunbelt Vipre AntiVirus/Anti-Malware.- Support projects/implementation: IPsec Tunneling, Server 2008 Terminal Services.

- Instruct students in day and evening Microsoft MCSA, MCSE and Security+ classroom courses. - Lecture, demonstrate, setup/troubleshoot hands-on labs and projects to groups of 6-20 students, generating $120-400K of revenue for the company per session.- Support the classroom IT infrastructure: Windows Server 2003/2008, Exchange, ISA Firewalls, LAN.- Create and configure VMware and Microsoft Virtual Machines for class exercises.- Replicate and update curriculum Lab HDD images using Symantec Ghost to classroom machines.

- Participate in O/S refresh of all PC systems from Windows 2000 to Windows XP.- Provide installation, configuration, and troubleshooting support for Windows XP users on LAN/VPN networks.- Provision, configure Domain and Exchange accounts, quotas, mail stores.- Support user applications delivered locally or via Citrix: Office/Outlook 2003, TirZetto Facets, MS-Visio, Witness.- Designed custom database queries to analyze accumulated data from incident tracking/ticketing system to provide performance metrics for management.