David King Email & Phone Number

Palm Beach Gardens, FL, US

• Manages day-to-day activities for multiple projects across all phases, including initiation planning, execution, monitoring, control, and closure.
• Creates, manages, and tracks project progress documentation, including detailed project plans, project scope statements, resource plans, risk and issue logs, and status reports.
• Collaborates across multiple departments to ensure project objectives are met on time.

• Expert in executing QA Processes and Procedures while identifying opportunities for improvements such as revamping the department onboarding training plan.
• Developed and maintained test documentation, such as test cases, user acceptance tests, test plans, test execution reports, and bug reports to ensure all product deliverables are met in a timely manner.
• Actively participated and facilitated when needed in Agile ceremonies and product meetings assuring QA progress enables overall product milestone achievement.
• Led live software demonstrations to assigned product teams, customers, and departments.
• Communicated daily with PLM and development team members to address product enhancements, bugs, and resolve customer pain points using Agile methodologies.
• Performed QA new hire training and Section 508 training for the QA department and specific product teams as needed.

• Collaborated closely with DSS and Veterans Health Administration eInsurance development teams to analyze project requirements and provide early feedback on the design and quality of the ICBWeb project.
• Tracked testing progress and adjusted to improve overall testing quality and accuracy.
• Provided mentoring to junior members and product training to new team members.
• Traveled to client sites to work with product users to ensure that the highest level of customer satisfaction was met while testing software in the client’s environment.

North Palm Beach, Florida

• Conducted comprehensive testing of software applications, ensuring they met department quality standards and performance requirements.
• Analyzed and reported test results, tracked defects, and facilitated their resolution through to closure.

Tallahassee, Florida Area

• Served as first point of contact for students, faculty and staff calling or visiting the dorm hall.
• Excelled in role requiring the ability to handle a variety of customer service, resolve student issues, and maintain desk area.
• Demonstrated proficiencies in telephone and front desk operations.

West Palm Beach, Florida Area

• Operated photo printing machined maintained lab area while maintaining all responsibilities of cashier.
• Created prints and enlarged photos from negatives.
• Developed strong customer relations.

West Palm Beach, Florida Area

• Highly skilled in providing a timely, efficient, and considerate customer service.
• Demonstrated ability to respond and resolve customer’s requests and concerns.
• Excellent written and verbal communication skills.

Bachelor’S Degree, Marketing, Cum Laude

Activities and Societies: Phi Sigma Pi, Phi Eta Sigma, Phi Sigma Theta

Education record