• Site administrator and primary contact for Unibiz R2 system used to track assets leading to greater efficiency and clarity of scheduling• Fulfilled Logistics Manager role: working with trucking companies, moving gear between locations and show sites, and ensuring international prototypes moved efficiently through customs to desired locations• Utilized Sketchup 3D modeling program to create 3D models of venues, including all necessary assets, which allowed Account Executives and Project Managers to visualize and test that gear would work as expected within a given space.• Created prototypes based on needs for specific events, such as cabinets, fittings, and other items to then be constructed or 3D printed• Developed and improved relations with vendors to reduce costs and turn-around time on requests.• Introduced employee-recognition programs, labor/management communication forums and career-pathing opportunities that boosted staff retention, morale and satisfaction.• Responsible for fulfilling Electronic Art's AV department job/install requests.• Coordinated and managed scheduling of RFT, contract, and freelance staff.• Created and managed job posting on multiple sites. Point of contact for all applicants and interviewers.• Ensured facility maintenance by working with vendors to establish timelines and schedulesProfessional Achievements/CertificationsForklift CertificationSkills Experience LevelInterpersonal Communication AdvancedTime Management AdvancedProject Management AdvancedShipping Logistics AdvancedCustomer Service AdvancedCAD - SketchUp Advanced3D Modeling Advanced3D Printing IntermediateMacOS AdvancedIOS AdvancedWindows AdvancedGoogle Suite AdvancedMicrosoft Office AdvancedUnibiz R2 system AdvancedPC Building and maintenance Advanced

• Managed staff of 50 and yearly hardware budget of ~$175K, focusing in four unique areas: • Compatibility and Technology (CAT) Lab – Responsible for testing of all hardware (video cards, sound cards, CPU, memory accounts, OS, controllers, and mice) against software at each stage of production – pre-alpha through final • Compliance - Responsible for 1st party (Microsoft, Apple, Nintendo, and Sony)compliance of standards across multiple gaming platforms and operating systems. This is handled by creating compliance test cases, running compliance test cases, reporting results to Production and core QA, and maintaining compliance test cases based on information and updates gathered from 1st party manufacturers. Primary source of 1st standards updates and interpretation for Production and core QA • Desktop Support – Provide all IT desktop support for entire EARS QA department. Responsible for: ~$1MM worth of hardware including tracking, inventory, and maintenance of inventory, supporting 500 testers and maintaining the EARS QA Clean Network Testing room, put in all facilities requests. • DevTrack Administration – Responsible for creation and management of DevTrack databases for all EA games and work with teams not using DevTrack to gather data as required from other departments • Designed and implemented World Wide Quality Assurance (WWQA) Customer Satisfaction survey which lead to improved processes and internal customer satisfaction • Partnered with Senior Customer Support Project Managers to develop and implement a strategy for improved communication and data sharing between WWQA and Customer Support (CS). These strategies improved customer satisfaction and reduced customer contacts • Improved communication between testing teams and game-specific Customer Support product managers, allowing CS PM’s to be able identify critical issues and to work with development teams to make changes before game launch

• Managed staff of 82 Junior Engineers responsible for game development tools and specialized testing. Engineers focused in 3 main areas: • Central Tools Group (CTG) Test Engineers – 12 staff supporting 13 tools, working directly with engineers to write test cases and test tools created by CTG before those tools are made available to production teams • Tools Test Engineers – 45 staff assigned to specific development groups working directly with engineers to write test cases and test tool interface with specific titles, are final check before tools released to development and create daily builds that are used by development and QA • DevTest – 25 staff assigned to specific development teams and working directly with developers to write test cases and perform specialized feature testing as requested by production

• Managed all aspects of a 10 man testing team including all hiring, training of new technicians, annual review/merit discussions, and HR issues • Worked directly with development teams and independent hardware vendors to solve compatibility issues before product shipment • Provided independent hardware vendors with pre-release builds and acquired latest released and development hardware • Maintained knowledge of latest developing technologies

• Wrote all test plans for compatibility runs • Interfaced with development teams on scheduling of test staff for multiple titles throughout the entire development cycle • Managed $25K hardware budget and team of 10 staff • Developed and implemented all process and procedure manuals; trained all staff in procedures, processes and techniques specific to this lab • Responsible for managing CAT Lab workload

• Developed and implemented all testing plans and compatibility runs • Responsible for testing of all hardware (video cards, sound cards, CPU, memory accounts, OS, controllers, and mice) against software at each stage of production – pre-alpha through final • Directly handled hardware testing on 85% of EA PC titles • Oversaw bug regression testing of all levels • Provided all testing results to Production, CQC, and Customer Support

• Cycled between Customer Quality Control (CQC), Quality Assurance (QA) and direct Customer Support with Customer Support as primary focus • CQC (7 titles) - wrote test plans, reviewed manuals, led CQC effort for title, 1 – 2 people assisting • QA Tester (1 title) – followed test plan for specific areas of game • QA Assistant Lead (1 title) – wrote test plan for 3 levels of game, oversaw bug regression of same levels • Handled phone and email support for all EA titles (~150 titles) requiring broad-spectrum game knowledge