Franchise Development, Training, Facilitations, Developing, and Liaison .Developing new technology training in conjunction with overseas developers.. Implementation and Facilitation, One on one coaching, and Company convention 2025. Assessed training levels of Franchise Officers to Owners, Home office support, and Operations coaches.

Implementation of owner budgets and weekly consultations to improve franchise owner success. Facilitates new owner financial development course. Weekly Owner financial follow up calls with franchise owners’ reviewing progress with financial company dashboards. Developed and supported new Vice President, Senior Director, and Senior Manager in Signal skills, values, and financial tools.

o Developed a new Brand Refresh program. Connected and inspired refresh team to support 160 Franchises with market training needing extra, continued, refreshed, and follow-up training.o Leading company financial lending program, while implementing new owner standards and new expectation.o Created franchise Coaching guide for new franchise coaches joining the team.

o Instrumental in re-creation of “Playbook” used as a companywide Franchise development tool.o Leading operation jumpstarts with follow up, scheduling and presenting materials.o Developed in market training for franchises needing continued, refreshed, and follow-up training.o Created operation new team member training, including detailed approach, materials, meeting, and schedule

o Developed trusted franchise owner relationships by supporting the owner in a learning journey based on company operating systems, KPI’s, and owner requested training.o Selected to establish 9 jumpstarts for training and updates. Present companywide by operation team.o Facilitated New Franchise Owner Training, building relationships with new owners for continued coaching. o Notable Accomplishments: Awarded for commitment to company for values Q1 & Q4 Passion, Q3 Leadership in performance 2022. Awarded Operation Team Q2 quarter for excellence in performance. Re-Developed Franchise Coordinator Playbook, to assist in developing for the future with daily, monthly, and yearly tools

o Accountable for annual revenue up to $11MM for up to 14 properties located across 1 to 3 states: direct oversight of 14 Managers, 7 Assistant Managers and 1 Maintenance team member. Indirect oversight of vendors/contractors.o Developed trusted contractor team for growth and development of new properties and existing capital projects in the region.o Instrumental in building yearly capital projects for region, including schematics, bids and follow through to completion.o Notable Accomplishments: Recognized for company Honor of Service and Dedication to the Organization in 2018. Planned, assisted, and facilitated the opening of 13 properties in less than 3 years. Developed new regional team for 3 separate markets to create a cohesive team of leaders. Led team to provide the highest level of service while driving the highest level of occupancy out of 20 regions. Developed new property opening manual with processes and procedures. Developed Property Manager to Regional Manager assisting company in growth strategy.

o Accountable for annual sales volume of $5MM across three clinics; direct oversight of two Center Operations Directors, one Assistant Center Operation Director and 16 colleagues; indirect oversight of six colleagues.o Gained tremendous knowledge of medical, workers’ compensation, and urgent care operations.o Instrumental in rebuilding teams to drive positive patient visit results in two of three locations.o Developed strong working relationships with Center Medical Director and Physical Therapy Director.o Notable Accomplishments: Quickly learned basic hands-on knowledge of Concentra processes; developed strong colleague relations to enable positive transition.

.o Accountable for annual sales volume of $40MM across 17 stores; directed efforts of Store Managers with indirect oversight of 51 Group Managers and 130 team members.o Gained tremendous knowledge of retail operations with an extensive product line.o Rallied support of Store Managers to change way of thinking surrounding horticulture management which led to pronounced increases in sales in 16 of 17 stores.o Served as role model to promote culture of outstanding customer service, enthusiastic employee engagement, and meaningful process improvement, even during difficult rumors of pending company bankruptcy.o Notable Accomplishments: Named #1 District Manager as measured by roll-up of all Q1 key performance indicators across all districts; achieved #2 and #3 ranking in other quarters.

o Led team of Store Managers across geographic district of 39 stores in South Dakota and Nebraska.o Developed strategic plan to ensure ongoing revenue/profit achievement for a $14MM revenue budget.o Collaborated with leadership team during decision to close five stores.o Focused on bench strength development; ultimately promoted 15 team members to manager position.o Created regional Weekly Choose to Give Newsletter and served as developer and editor.o Selected by executive team to serve on committee to develop tools to drive corporate units-per-transaction.o Served as Corporate Trainer within the Payless Sales Associate University.o Notable Accomplishments: Recognized for exceptional performance across critical metrics including: reduction of inventory shrink (top 10% of company); conversion improvement (top 20% of company); top sales performance year-over-year (#1 in region and #8 in company); operational excellence (top 10% in company); and customer relationship management scores (top 15% in company.)

o Spearheaded targeted revenue growth strategies in support of $9MM district comprised of ten stores.o Deployed talent management techniques designed to match employee strengths to the right position.o Notable Accomplishments: Facilitated numerous leadership training workshops to hone skills of Store Managers and reinforce culture of customer service and brand loyalty.

District Manager, North Western, NE (2003 – 2006)o Led expanded district of 40 stores at peak; mentored Store Managers on leadership techniques.o Visited every store each month; demonstrated flexibility during heavy travel schedule to ensure frequent interactions with employee base.o Notable Accomplishments: Exceeded revenue goals across district.District Manager, Kansas City, MO (2001 – 2003)o Recruited by Dollar General leaders based on outstanding sales results in prior Store Director roles.o Led 20 stores across geographic district; spread vision for employee accountability and ownership of customer service at every level of organization.o Notable Accomplishments: Gained essential knowledge of diverse customer base in urban area of city; quickly learned extensive product line.

Store Director, Des Moines, IA (2000 – 2001)o Promoted to larger market store in district based on ability to consistently exceed revenue expectations.o Instilled new vision and renewed focus within culture that was previously lacking direction and processes.o Earned profound respect of 75 employees due to open culture and willingness to incorporate their input.o Notable Accomplishments: Led store through a complete physical remodel in keeping with the “Mission Possible” corporate initiative; facilitated related training called “world leaders” for all store associates. Store Director, Lincoln, NE (1998 – 2000)o Hand-picked to aggressively turn around a lagging revenue/profit situation.o Trained staff on Disney principles to create environment of delighting the customer during every encounter.o Notable Accomplishments: Created a winning culture of inspiration and accountability; achieved 9% revenue growth in first year, increasing annual store sales to approximately $8MM.Store Director, Fargo, ND (1997 – 1998)o Led staff across entire store operations; met weekly with regional leadership team to report on progress, revenue, and strategic initiatives.o Served as Editor of the company-wide internal newsletter, The Sentinel.o Notable Accomplishments: Propelled store revenue 21% during this period to more than $5MM; won the customer service “Award of Excellence.”

Store Manager, Fargo, ND (1995 – 1997)o Instrumental in launch of new store in Fargo; prepared for role via three month training assignment in Denver, CO, followed by remote market training in Rapid City, SD.o Led team of 20 store staff associates; coordinated and facilitated training plan for store department heads.o Notable Accomplishments: Inspired team to build a strong market brand to promote customer loyalty.