David Leach Email & Phone Number

Solihull, England, United Kingdom

Responsible for the timely and accurate completion of key commercial activities and processes including customer price file management, investment management, invoice reconciliation, pricing & invoice dispute management whilst maintaining close communications with the GB Customer Management team.Key Responsibilities:• Day to day completion of the SOPs commercial activities within agreed SLA’s.• Day to day management of internal & external queries through to resolution, providing regular status updates.• Forge strong relationships and communication lines with the relevant Customer Management teams and other Commercial functions.• Provide accurate and meaningful reporting of investment balances, account ledgers and price files.

Mica Point, Tamworth

As a member of the technical service team I am responsible for planning the BAU & Project surveys, installations and service activities for a team of field based engineers within a given geographical area.This requires excellent judgement, attention to detail and the ability to deal with issues independently and within a given timescale.Key Responsibilities:• To manage the workload in the most effective way ensuring efficiency is not compromised.• Drive & influence productivity in the field through efficient planning.• To manage efficiencies of activity and field resources within a specified geographical area.• To plan all service activity within agreed service levels ranging from a 4hr response to 10 days in line with the service level agreements.• To manage survey, installs and project activity in the area.• Effective booking of contractor labour ensuring spend remains within budget.• Solarvista Administrator responsible for creating new planning views, new starter profiles, job categories and managing the shift patterns of all field engineers. Personal Achievements:• Managed the soft drinks installation program for the Living Ventures group consisting of initially 35 sites and increasing annually.• Facilitated the survey and installation of over 300 sites for the Subway group in the North East & West.• Planned and executed the upgrade of JD Wetherspoons, KFC, Pizza Hut, Harvester & Toby Carvery sites in the North West to the new High Yield post mix and Touchscreen systems.• Designed, built and implemented a range of online resource, administration and recognition tools that have been used extensively in the Contact Centre for over 4 years.

Solihull, England, United Kingdom

During my time with the Customer Care team, I was responsible for resolving issues with deliveries made by our third-party delivery company. I also arranged Gifts & Samples orders for the Commercial Teams and processed all orders placed through Biztalk Idocs.Whilst with the Customer Care Team I developed and implemented the C.OPS Directory, Field Postcode Checker and various other tools utilizing Excel, Word & Powerpoint.

Solihull, England, United Kingdom

During my secondment I was responsible for a team of six Telesales Executives. My role required me to carry out periodic reviews, manage the day to day running of the team within the operational guidelines and authorize holidays whilst taking into consideration the resource requirements in the department as a whole. When I took over the team, several the employees were on PIP’s and were under-performing. By the time I had finished my secondment, they had shown consistent improvement across all areas and were among the highest performers in the Contact Centre.Whilst with the Customer Care Team I developed and implemented the C.OPS Directory, Field Postcode Checker and various other tools utilizing Excel, Word & Powerpoint.

Solihull, England, United Kingdom

During my secondment I was responsible for a team of six Telesales Executives. My role required me to carry out periodic reviews, manage the day to day running of the team within the operational guidelines and authorize holidays whilst taking into consideration the resource requirements in the department as a whole. When I took over the team, several the employees were on PIP’s and were under-performing. By the time I had finished my secondment, they had shown consistent improvement across all areas and were among the highest performers in the Contact Centre.Whilst with the Customer Care Team I developed and implemented the C.OPS Directory, Field Postcode Checker and various other tools utilizing Excel, Word & Powerpoint.

Solihull, England, United Kingdom

My first role with Britvic Soft Drinks was Tele-Account Executive. I was responsible for the ordering of stock to the larger independent Cash & Carry businesses. My goals were to develop the business by selling-in new lines and increasing volume of their existing lines. While in the role I consistently achieved these targets period on period. It was while in this role that my performance and talent was acknowledged by the Management team and resulted in the Team Leader secondment.

Solihull

Whilst at LTSB Autolease my role consisted of the sale of ex-lease vehicles to members of staff and Lloyds TSB bank account holders via the telephone, internet and face to face. I had to pick and price vehicles based on their condition, service history, etc, and arrange for them to be prepared for sale. I was responsible for the sales process from the initial customer contact right through ordering, preparation, financing, and taxing, and for the eventual hand over to the customer.I worked within a small team of 8 people and we were the only site in the country, so our potential account base was approximately 3 million Lloyds TSB customers. We consistently met our targets, turning over between 250 - 300 cars each month. We also sold and underwrote the companies finance and insurance packages to prospective customers and regularly met our targets for these products also. I am most proud of creating and implementing an Excel based application, which calculated finance terms & monthly payments and included the option of adding on Insurance products that the sales staff could show the customer in an easy and informative way. This resulted in a 35% increase in sales of Finance Packages, Warranties & Payment Protection Plans.

Solihull, West Midlands, United Kingdom

At Paragon I was chiefly involved in Underwriting applications for vehicle finance taking into consideration the various Company criteria within strict time constraints. I dealt with all types of loans ranging from hire Purchase & Lease Purchase to Contract Hire & Fleet Sales. My role required me to see applications through from the underwriting stage to completion, and complete any relevant paperwork. Within Paragon, we weren't target driven; however, we had commission based incentives for selling the Companies ancillary insurance products and completing applications within the specified time limits. My roles helped me develop my Customer Service skills as it entailed a lot of customer and dealer contact and relationship building. While at Paragon, I gained my ICS - Solutions Award in Customer Service.

Data & Insights For Business Decisions

The course covers various topics including Drawing Insights from Data, Impactful Data Applications and Building a Data-Driven Organisation

Prince2 Practitioner, Project Management, Practitioner

Higher School Certificate, Higher School Certificate

Activities and Societies: First XI Soccer, 2nd XI Cricket, Staff Sergeant Army CadetsHigher School Certificate - English, Mathematics.