David Lean Email and Phone Number

Reporting to the MD, I currently lead the PMO function in its BAU operation and ensure the company’s standards are upheld in each project’s development and execution. Responsible for overseeing the entire project life cycle ensuring quality and control is maintained throughout.Supporting the transition of work from Sales to Delivery and then through to project closure by acting as a supporting role and by applying governance to support processes outlined by the business. Producing analytics to confirm the status of resource utilisation, forecasting, project execution and time recording. Owning the internal systems used to track project progress and the documentation and processes needed to use them, while ensuring all resources in Professional Services are fully aware of the systems and their roles and responsibilities for using them.Managing small to medium project engagements and providing an assurance role on larger projects as required.Responsible for the adoption, internal operations and contracted requirements of the Microsoft FastTrack program, as one of only 22 UK FastTrack partners

- Supporting project managers for project initiation, scope confirmation, process commercials and assist in amending sales plans into delivery plans etc. - Providing standards, methodologies and a set of PM tools - Managing project documentation (including risk registers, schedules, incident logs etc.) - Promoting project management within the organisation (on boarding new consultants, reiterate processes in monthly professional delivery services meetings) - Quality monitoring and enforcement of standards - Identifying, selecting and prioritising new projects - Providing advice and recommendations to senior management - Collating, monitoring and reporting project status to senior management (collating highlight reports, portfolio overview reports, budget reports / cost status reports, utilisation report, availability report to manage pipeline and ad hoc reporting for company directors) - Risk & Issue Management (RAID -Capture, Tracking, Reporting & Escalation) - Reporting: Senior Level Corporate Communication, Milestone Tracking and Status Reporting - Small to medium project engagements (+/- 60K projects) - Stakeholder Management - Change Management and Control. - Allocating resources between projects and programmes - Demand/capacity management - Scheduling, resourcing, coordinating plans between projects and monitoring resource usage

- Enterprise Project Management and SharePoint application support for 50+ clients via telephone, email, remote access tools and visiting client’s sites. - Support and maintenance of test environment to recreate user issues, test the latest software updates to assess and evaluate fixes. - Determination of root cause of incidents (configuration vs. defect) and provide with solutions or workarounds. - Create and maintain knowledge base library to ensure the latest issues and fixes are documented. Perform application and server maintenance tasks to ensure maximum availability and stability of service. - Envisioning and discovery, EPM Configuration, requirement gathering and creating test plans.

Due to my excellent reputation across site, I was headhunted to join the Research IT department as a specialist supporter to the scientists and project lead for all migrations and upgrades• Consistently excellent and team-leading customer satisfaction ratings (4.84 / 5 for the last 6 months)• Represented the IT department in the current site closure off-boarding project, meeting regularly with senior members of staff from all business functions• Organised local site setup of the global initiative to use a distributed Service Desk model • Responsible for hardware procurement and asset management of all IT equipment• Responsible for recycling all redundant IT equipment according to WEEE regulations• Support Windows 7, MS Office Suite, Apple Macs, iPhones, iPads, SharePoint, Active Directory, Shared Drive security management, Citrix, VC support plus various bespoke and off-the-shelf scientific and lab applications• Manage the site printer network (MS Server 2003/2008 and TCP/IP setup)• 2012 – Site representative for project to set up a highly successful distributed Service Desk model as part of a global ITIL-aligned initiative, with dedicated analysts each providing 1st, 2nd and 3rd line support for 150 users• 2012 – Site lead for global upgrade to Windows 7. Led a team of 5 in scheduling and performing 400 upgrades in 3 months, reporting directly to the global Project Manager and finishing ahead of schedule• 2011 – Site lead for global project to migrate Lotus Notes to MS Outlook for 400 users• 2010 – Coordinated a combined Office 2010 and RAM upgrade for 400 users• 2010 – Managed a project to update over 200 lab machines to XP SP3

I joined the IT department as a 2nd line supporter, quickly building excellent relationships and proving myself as a valued team member. Promoted to Team Leader and managed 2 highly successful hardware rollout projects to 1000 users• 2010 – Promoted to Team Leader, supervising a team of 4 2nd line associates• 2010 – Managed 8 contractors in a PC life-cycle hardware refresh for 1000 users. Due to my transfer to Research IT, 400 upgrades were completed within the agreed timelines before handing over a highly efficient project• 2008 – Promoted to Deputy Team Leader and given responsibility for hardware procurement and asset management• 2008 – 39/40 pass mark for ITIL v3 Foundation• 2007 – Site Project Manager for 3-month PC life-cycle rollout to 1,000 users. Led a team of 8 contractors to meet 100% of strict timelines over 4 separate business sectors, leading to the complete success of the project. Consequences of failure would have impacted the entire manufacturing process on site.• Consistently out-performed team members – in the figures for 2008: 40% call-closure for a team of 4, averaging 25 calls per month more than the nearest person• Supported Windows XP, Microsoft Office suite, Lotus Notes v5 and v7, Active Directory, Citrix and various bespoke clinical applications• Supported the TCP/IP infrastructure, managed print servers (MS Server 2003) and maintained all other hardware

After just 9 months of temping after leaving university, I secured promotion to a more managerial role before being taken on permanently 3 months later. At the time of leaving the department, I was supervising 10 employees • Configured, tested and distributed laptops to investigator sites across the world in a timely fashion to allow the efficient running of EDC clinical trials• Coordinated and set up these trials, managing user registrations, passwords and UAT • Supplied global Investigator Meetings with human and technical resources, visiting many different European cities

13-month industrial placement as part of my degree working for an independent telecommunications company in central London • Processed telecoms data for the whole of Shell UK into a monthly billing statement• Provided telecoms support for the Shell UK network • Produced technical documentation to aid ISO 9001 certification• Monitored and supported the integrated Windows and Apple Mac network in the office• Assisted with network installation projects