David Leuzzi Email & Phone Number

Denver, Colorado, United States

• Efficiently lead and oversee cross-functional project teams to achieve business objectives and deliverables.• Manage project scope, changes, and requirements, ensuring alignment with stakeholders' expectations• Plan, coordinate, and execute project timelines, ensuring adherence to deadlines and budget constraints.• Facilitate effective communication among team members, stakeholders, and clients, providing regular project updates and status reports.• Identify project risks and implement proactive mitigation strategies to minimize potential issues.• Continuously monitor project progress, analyzing metrics and key performance indicators (KPIs) to ensure project success.

Denver, Colorado, United States

• Lead tactical 1:1s meetings with ICs to evaluate and monitor their production and quality metrics and provide coaching if necessary • Worked cross-functionally with partner teams to assist with escalations, align scope of new processes, and help improve working relations • Optimized production processes by meeting with carriers to maintain visibility of shared pain points and work together to coordinate resolutions • Created various internal reports and tools to improve team submission efficiency regarding inventory management.

Greater Denver Area

-Gather and record crucial information from our insurance carrier partners and evaluate customer payroll records that will help us keep our benefits customers compliant.-Ran statistical analysis on group performance and presented process improvements going forward-Set up internal reports and tools to improve team submission efficiency.-Manage benefit operations (submitting new hire enrollment requests through forms and carrier portals)-Communicate with health insurance carriers via phone and email to confirm proper coverage for our customers-Work through queues of requests in Sales-force-Provide customer service, administrative and data entry support through email to customers.

Westminster

- Responsible for managing high volume of customers while upholding the highest customer satisfaction- Achieved Partner of the Quarter for outstanding service and support towards both coworkers and customers- Tasked with reaching store sales goals in regional competitions- Accurately managed transaction currency and calculation of store tips on a weekly basis

Westminster

- Managed various reporting and spreadsheet tools to analyze and present statistical quarterly and annual data for both internal and external groups- Led and coordinated with a variety of internal groups to confirm data accuracy and find solutions to reporting issues- Supervised and tracked daily tactical issues; ensured client company satisfaction with services provided, resolved operational issues affecting client relations and managed loss risk- Facilitated on-going communications to ensure solid client relations; addressed client concerns, found resolutions to issues and acted as the liaison between the client and internal resources

Longmont, Co

- Mastered application technology to track, evaluate, and process customer orders- Translated Spanish speaking customer requests for other employees to better assist and support clients- Coordinated responsibilities with other associates to manage the planning of client projects- Handled a high volume of clients and identified high priority work responsibilities between team members

Longmont, Co 80301

- IT support for various international companies- Provided phone and email assistance in order to solve client problems and anticipate needs- Mastered multiple interfaces and programs in order to document and manage incident reports- Specialized in Tier One Responsibilities: Password resets, Account management, Incident Filing, Data Analysis, Contact Forwarding, Tier Two escalation, Device setup

Niwot High School

- Programmed lights and audio for theatre productions- Maintained and Replaced stage equipment- Built stage props

Bachelor'S Degree, International Relations And Affairs

Activities and Societies: International Affairs Club, International Coffee Hour

Associate Of Arts And Sciences (A.A.S.), International Relations And Affairs