Operations Supervisor
Current• Coordinate 60 delivery drivers and oversee the day-to-day responsibilities• Work to ensure all routes have been assigned and all packages have been staged for each driver• Recruit new employees through frequent interviews and organize proper training• Ensure each driver provides excellent customer service and they understand and adhere to the metrics they are reviewed with daily• Coach any driver who may need improvement in any of the categories Amazon grades them on•… Show more • Coordinate 60 delivery drivers and oversee the day-to-day responsibilities• Work to ensure all routes have been assigned and all packages have been staged for each driver• Recruit new employees through frequent interviews and organize proper training• Ensure each driver provides excellent customer service and they understand and adhere to the metrics they are reviewed with daily• Coach any driver who may need improvement in any of the categories Amazon grades them on• Record the status of each of the 75 vehicles to ensure they are maintained and remain in working order• Create a weekly schedule for the drivers to ensure each route is covered every day• Review and confirm the prior weeks schedule versus the amount of hours worked in order to generate an accurate payroll• Work with Wireless Support to keep all devices(CAT S41, Zebra TC56) up-to-date and in working order• Relay information between Amazon and our Drivers and other employees• Solve any ad-hoc requests or issues that may occur, which can range from accidents and flat tires to missing packages and broken hand-held devices Show less