Partner with Manheim NJ,Manheim PA, Manheim Philadelphia, and Manheim Statesville auction companies to represent dealers at auction. Inspected all dealer remarketing service inventory to determine condition, repair needs, and necessary pre-sale announcements. Oversee reporting, sales file preparation, and pre-sale negotiations. Represent cars in auction lane for sellers and ensured pricing and quality in sales and delivery.

• Increase TDAF Remarketing Services operations (third party) by developing and maintaining effective relations with TDAF Remarketing Services customers (sellers and buyers) via face to face meetings conducted at auction, along with all forms of electronic interactions.Inspect and authorize post term vehicle repairs prior to sale date• Conduct weekly auction sales • Review and audit auction fees associated with each vehicle.• Establish accurate floor prices, conduct auction sales• Constantly monitor inventory to make sure it is sold in an expeditious timely manner.• Coordinate vehicle transportation and customer redemption. • Inspect all TDAF and third-party inventory in an effort to determine vehicle condition, make repair decision within guidelines and determine necessary announcements.• Oversee the completion of requested repairs, administrative reports, sale file preparation and all other tasks associated with the running a smooth and error free sale (pre-sale).• Perform sales calls within the territory of the assigned auction(s) for the purpose of acquiring ILE business.• Represent vehicles on the auction “block" as they are offered for sale in the best interest of TDAF and third-party client. This includes making sure announcements are disclosed and most importantly making sale/no sale decisions in the best interest of TDAF and client (Sale Day).• Perform post sale file audits for compliance to TDAF’s Service Agreement (Post Sale)• Validate and submit net sale proceeds amounts and volumes prior to wire transmission of funds to TDAF.• Arrange wire transfer of sale proceeds

• Maintained the full range of personnel management responsibilities for four Team Leaders and thirty Collection employees.• Responsible for a portfolio of 122,000 customers • Responsible for the liquidation of delinquent high risk accounts to maintain $20 Million in losses and corporation delinquency goals.• Maintained open communication with Regional Business Center regarding credit decisions, loss prevention, dealer delinquency and repossession trends.• Prepared and presented Zone presentations to senior managers..Managed a group of supervisors who worked the skip accounts and fraud accounts.• Recruitment of Independent contractors including repossession agents and out side skip tracing vendors, which aided in securing our collateral. i.e.,

• Developed reporting for the new risk based collections format Chrysler converted to in October 2002.• Create and analyzed reports on cognos impromptu, essbase, ESQL, and access. The purpose of these reports was for monitoring, training, and evaluating employees, so they will meet the companies’ expectations. • Fluent in Excel, PowerPoint, Word, Adobe Acrobat, Cognos Impromptu, Essbase, ESQL, access, and DaimlerChrysler created computer system

• Responsibilities include random inventory audits with wholesale automobiles that had a floor plan with DaimlerChrysler Financial Service North America LLC.• Randomly audited a floor planned dealership’s accounts payable to ensure the wholesale units were being paid in a timely manner in-order to prevent potential S.O.T situations (Sold out of Trust).Areas of coverage included OR, WA, AK, MT and ID, which were usually traveled by an automobile.

• Supervised customer service representatives in collection of lease and retail receivables beginning at one-day delinquent until resolved.• Monitor and audited the team meant all Federal and State collection laws, and still provide highest level of customer service.• Supervisory assistance in field complaints calls, and bring resolution to all customer concerns.• Provide training, mentoring, and expand the team collection ability and experience, while increasing overall productivity and effectiveness.