David Lynch Email and Phone Number

• Original member of the business unit that launched CVS Health’s first paid membership program, CarePass.• Manage digital operations and analytics for the CVS Health CarePass Program.• Oversee the implementation of new digital product releases.• Monitor and enhance the customer experience for digital products.• Serve as the digital liaison for the CarePass program, call center, Salesforce product team, and vendors.• Leverage CarePass data and analytics to drive program metrics.• Act as an advisor to the Salesforce product team, building and maintaining an active Salesforce product roadmap and backlog.• Manage the acquisition and distribution of Salesforce licenses for colleagues and vendors.• Oversee User Acceptance Testing (UAT) for Salesforce product releases and facilitate training sessions for product users.• Developed and manage a call center-focused CarePass membership retention program.• Create call center agent talk tracks and knowledge articles to enhance CarePass membership retention.• Monitor customer feedback to identify key themes as a member of the customer experience team.• Utilize analytics to develop strategic business plans that address consumer pain points.

• Selected as one of the leaders for the CVS Health COVID-19 response team.• Partnered with U.S. Health Department officials to launch CVS Health's first COVID-19 testing center.• Coordinated with Massachusetts state officials and FEMA to obtain and distribute testing supplies and personal protective equipment (PPE) to frontline testing center colleagues.• Advised executive leadership on the creation of processes and procedures for CVS Health's national testing response.• Collaborated with CVS Health's public relations department to ensure local and state media had appropriate points of contact.

• Led and managed Environmental Health and Safety (EHS) programs within a span of control covering over 1,200 retail locations across 9 states, 3 retail distribution centers, 300 MinuteClinic and specialty pharmacy locations, and the CVS Health corporate campus in Woonsocket, RI.• Ensured compliance with EHS regulatory requirements.• Managed OSHA reporting and incident investigations within the assigned territory.• Served as a member of the enterprise OSHA compliance training team.• Collaborated with construction and maintenance partners to address identified facility hazards.• Partnered with internal CVS Health business units and acted as a liaison to external agencies and third-party vendors.• Evaluated overall risk to CVS Health and provided guidance in developing strategies to reduce colleague incidents and enhance EHS compliance.• Participated in the development and implementation of safety training programs for retail, specialty pharmacy, and distribution centers to protect colleagues and minimize risk.• Conducted compliance assessments across retail, MinuteClinic, specialty pharmacy, and distribution centers.• Provided guidance on corrective action plans and ensured timely follow-up to maintain EHS compliance.• The Corporate EHS Manager role required 90% travel.

• Organized and managed emergency response teams across the CVS Health enterprise.• Managed 160 corporate locations with trained emergency response teams throughout the United States.• Scheduled required emergency response team training events.• Maintained relationships between corporate locations and local fire departments and Hazmat teams.• Managed emergency response drills for all locations.• Organized recruiting and colleague engagement events for CVS Health's emergency response program.

• Responsible for retail asset protection within the assigned region, owning retail loss within the P&L.• Developed successful relationships with retail business partners.• Conducted internal and external investigations.• Initiated and established relationships with local and state law enforcement.• Obtained clear and accurate written statements.• Conducted state-required pharmacy compliance training and audits.• Managed CCTV requests and implemented product protection solutions.• Recruited, interviewed, hired, and trained loss prevention investigators.• Created, developed, and led colleague training programs, designing and implementing individualized business plans.• Executed CVS Health asset protection initiatives.• Maintained partnerships across multiple states, including PA, MD, DC, WV, and VA.• The asset protection role required 70% travel.