David Lynch Email & Phone Number

Salisbury, Ma, Us

Salisbury, Massachusetts, United States

Design, configure, and document repeatable company software implementation standards based on established design patterns and best practicesDevelop necessary resources and tools that support the efficient implementation of the standard solutionsAct as a liaison with Development for defining solution requirements and building prototypesCollaborate directly with the sales team and build effective demos of standard solutions with the purpose of generating sales and business development opportunitiesProvide effective and detailed education on standard solutions; ensure broad understanding of known features and limitations of standard solutionsOperate as a seasoned solution professional, with a full understanding of the process and its implications; resolve a wide range of issues in creative waysProvide effective and timely communication updates to other areas of the organizationProvide guidance and support to other team members

Andover, Massachusetts

Conduct onsite discovery meetings with key customer stakeholders to determine functional requirements for the implementation of their OnBase solutionGenerate a written report documenting requirements for building the process solution, with oversight from other team membersPresent documentation on solution requirements to key customer stakeholders for validation and approvalDesign solution using a set of OnBase software modules, applying solid OnBase technical knowledgeImplement solution based on the documented requirements; implementation could involve installing new, upgrading existing, or a consulting assessment of, OnBase ECM softwareConduct on-site training of customer users and of customer appointed OnBase system administratorsSupport customer testing initiatives; troubleshoot and resolve operational issuesMigrate solution into production environment; support customer throughout "go-live"​ processTransition key information to Hyland's Technical Support team to ensure continued successful support of customerMaintain a high degree of proficiency with OnBase modules and their appropriate application to ECM requirement

Handled troubleshooting, repair, and installation of Department of Defense communications systems and components. Common tasks included training and providing support to system users, performing routine maintenance on DoD information systems, and performing inventory on sensitive items and equipment. Selected Contributions:Served as section team leader from December 2010 to January 2012. As team leader, my responsibilities included maintaining accountability for the soldiers appointed under me, provide proper training for those soldiers, and serve as the company communications chief.

Handled troubleshooting, repair, and assembly of home and small business computer systems. Provided technical support and advice to clients and potential customers. Other responsibilities included computer equipment sales, store organizational projects, and merchandise advertisement.

Associates, Information Technology; Networking Program

Concurrent Employment with College Studies: Service Technician MicroSeconds Inc. (2007 to Present): Troubleshoot and provide support.

Education record