• EMEA IT Provisioning Services Lead for Salesforce's provisioning team.• Responsible for managing multiple areas in the EMEA region, including Vendor Management, Break-fix,Disposals, Collections and returns.• Managed crisis situations, implementing swift solutions to protect company interests and maintainoperational continuity.• Managed hiring and on-boarding of junior system engineers, managing tasks including training on systemsand coaching on best practices.•… Show more • EMEA IT Provisioning Services Lead for Salesforce's provisioning team.• Responsible for managing multiple areas in the EMEA region, including Vendor Management, Break-fix,Disposals, Collections and returns.• Managed crisis situations, implementing swift solutions to protect company interests and maintainoperational continuity.• Managed hiring and on-boarding of junior system engineers, managing tasks including training on systemsand coaching on best practices.• Developed and maintained relationships with external vendors and suppliers to ensure timely delivery of services.• Collaborated with stakeholders and subject matter experts to define project scope and objectives• Developed a risk management strategy that identified, assessed, and mitigated risks, resulting in a reduction in project delays.• Conducted post-project reviews to identify areas of improvement and ensure that future projects are successful. Show less

I worked as a Business Development Manager with Photo-me Ireland• Identified potential new sites, introduced company portfolio of products, agreed contracts, and managedexisting sites.• Planned and developed winning strategies to increase sales, expand territories and boost marketpositioning.

• Provided sales and payment solution advice, managed BOIPA business in specific regions, and builtrelationships with BOI branches.• Forecasted product sales and achieved quarterly and annual sales objectives.• Utilised sales and negotiation skills to complete sales pitches and closures.• Supported external sales team updating CRM and helping sales activities by proactively calling customers.• Provided regular updates to senior management on territory performance… Show more • Provided sales and payment solution advice, managed BOIPA business in specific regions, and builtrelationships with BOI branches.• Forecasted product sales and achieved quarterly and annual sales objectives.• Utilised sales and negotiation skills to complete sales pitches and closures.• Supported external sales team updating CRM and helping sales activities by proactively calling customers.• Provided regular updates to senior management on territory performance, challenges, and strategicopportunities.• Continuously achieved or exceeded monthly sales targets by proactively cold calling leads, visitingcustomers and going the extra mile to achieve client needs. Show less

• Assisted in managing Vodafone's largest corporate accounts and attended customer meetings. Acted as apoint of contact for customer escalations and performed administrative work.• Negotiation, up-selling and sales techniques to maximize revenue.• Managed key account matters including solving issues, updating on project milestones, attending meetingsand managing other communications.

• Managed Vodafone’s largest corporate accounts as Key Account Service Manager at Teleperformance.• Managed customer inquiries and resolved issues while delivering reports to ensure customer satisfaction.• Managed customer interactions, such as answering queries, managing complaints and solving issues.• Completed required paperwork such as incident reports.• Verified proper setup and tracking of billing accounts according to client requirements.• Improved billing system to… Show more • Managed Vodafone’s largest corporate accounts as Key Account Service Manager at Teleperformance.• Managed customer inquiries and resolved issues while delivering reports to ensure customer satisfaction.• Managed customer interactions, such as answering queries, managing complaints and solving issues.• Completed required paperwork such as incident reports.• Verified proper setup and tracking of billing accounts according to client requirements.• Improved billing system to reduce invoicing time and decrease receivable turn cycles. Show less

• Assisted in managing team at Vodafone's contact centre in Dundalk on non-core consumer desk.• Trained and developed a team, managed escalations, and contributed to enhancing customer experience.• Trained and mentored employees to maximize team performance.• Diffused challenging situations using conflict management techniques.• Training and developing skills with the team for up-selling to increase customer ARPU.

• Leased security systems and bio-metric access control systems to business customers as a BusinessDevelopment Manager at EasyDentic• Managed sales process from initiation to completion.• Monitored and responded to competitor activity to stay ahead of marketplace trends.• Identified business use cases and return on investment data, driving sales.

• Worked as Business Development and Sales Manager at Pure Telecom• Developed business opportunities, managed a team of business development managers, and ensuredtraining and product knowledge.