David Gross Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

In summary, the Operations & Improvement lead is a proactive, adaptable, and collaborative professional role where I drive continuous improvement, ensure effective communication, and leveraging data analytics for operational optimization, contributing to a positive and engaged work environment.Key skills includedTeam motivation and performance.

Sydney, New South Wales, Australia

My role as Investigations Officer is to assess complaints as a member of the Initial Response Team (Early Resolution Team). I am responsible for reviewing information received from customers and providers and delivering outcomes using dispute resolution techniques. I have assisted with the development and delivery of training programs, as well as providing.

Sydney, New South Wales, Australia

My role as a Team Leader was to manage the daily operations of the Initial Response Team at the Energy & Water Ombudsman NSW. This included management of direct reports, fielding escalations from both customers and external stakeholders, development, and deployment of coaching and other learning initiatives. This was an interim role created during a.

Sydney, New South Wales, Australia

My role as Senior Investigations Officer was to assist the Investigations Manager. I did this by assisting with the review of cases with Investigations Officers, managing escalations, identifying training opportunities, discussing feedback relating to casework and providing a range of administrative functions to ensure smooth work within the team. I.

Sydney, New South Wales, Australia

My role as Customer Experience Consultant required me to deal with a broad range of customer inquiries. These included fee and billing inquiries, account inquiries, upselling and cross selling products, as well as determining how best to assist the customer. The role also required compliance with various procedures and financial legislation.

Bachelor Of Laws - Llb, Law

Bachelor Of Arts - Ba, Psychology